415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC 2014 Fiesta
Diagnosis and Testing Procedure revision date: 08/6/2013

Information and Entertainment System

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

DTC Chart: ACM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1A01:01 Speaker #1: General Electrical Failure
B1A01:11 Speaker #1: Circuit Short To Ground
B1A01:12 Speaker #1: Circuit Short To Battery
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test F
B1A02:01 Speaker #2: General Electrical Failure
B1A02:11 Speaker #2: Circuit Short To Ground
B1A02:12 Speaker #2: Circuit Short To Battery
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test H
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test J
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test J
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test J
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test J
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test K
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test K
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test K
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test K
B1A56:21 Antenna: Signal Amplitude < Minimum If DTC B1A56:21 sets after running the bezel diagnostic tests, DISREGARD this DTC . This test is used for end of line or repair bay testing at the Ford plant. Each plant has its own assigned frequency and signal strength requirements. The running and passing of this test depends on local radio stations. If no local station is broadcasting on the required frequency, the test will fail.
B1D19:49 Compact Disc Unit: Internal Electronic Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B1D19:49 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
B1D19:4B Compact Disc Unit: Over Temperature The ACM was over temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the DTC . This is normal operation.
U0155:00 Lost Communication With IPC Control Module: No Sub Type Information   GO to Pinpoint Test Z
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AB
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information   GO to Pinpoint Test AC
U201A:51 Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:96 Control Module: Component Internal Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:96 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AD
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AE


DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1252:04 USB Port: System Internal Failure   GO to Pinpoint Test R
B1252:11 USB Port: Circuit Short To Ground   GO to Pinpoint Test R
B12B8:04 USB Port #2: System Internal Failure

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

  • INSPECT the APIM USB port #2 for damage and REMOVE any debris.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B12B8:04 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
B12B8:11 USB Port #2: Circuit Short To Ground

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

  • INSPECT the APIM USB port #2 for damage and REMOVE any debris.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B12B8:11 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
B1D79:01 Microphone Input: General Electrical Failure   GO to Pinpoint Test P
B1D79:11 Microphone Input: Circuit Short To Ground   GO to Pinpoint Test P
B1D79:12 Microphone Input: Circuit Short To Battery   GO to Pinpoint Test P
B1D79:13 Microphone Input: Circuit Open   GO to Pinpoint Test P
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test Y
U0155:00 Lost Communication With Instrument Panel Cluster IPC Control Module: No Sub Type Information   GO to Pinpoint Test Z
U0257:00 Lost Communication With Front Controls / Display Interface Module: No Sub Type Information   GO to Pinpoint Test AC
U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04 Control Module: System Internal Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:04 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88 Control Module: Bus Off

NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC .

To avoid repeat network concerns:

  • INSPECT for damaged or corroded wiring at the APIM . Refer to Wiring Diagrams Cell 14 for schematic and connector information.
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the network test with the diagnostic scan tool.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AD
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AE


DTC Chart: FCDIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B10BD:11 Multifunctional Switch: Circuit Short to Ground   GO to Pinpoint Test T
B10BD:13 Multifunctional Switch: Circuit Open   GO to Pinpoint Test T
B10BD:23 Multifunctional Switch: Signal Stuck Low   GO to Pinpoint Test T
U0001:88 High Speed CAN Communication Bus: Bus Off

NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC .

To avoid repeat network concerns:

  • INSPECT for damaged or corroded wiring at the FCDIM . Refer to Wiring Diagrams Cell 14 for schematic and connector information.
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the network test with the diagnostic scan tool.
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test Y
U0155:00 Lost Communication With Instrument Panel Cluster IPC Control Module: No Sub Type Information   GO to Pinpoint Test Z
U0193:00 Lost Communication With "Digital Audio Control Module A:" No Sub Type Information   GO to Pinpoint Test AA
U0253:00 Lost Communication With Accessory Protocol Interface Module   GO to Pinpoint Test AB
U0423:68 Invalid Data Received From Instrument Panel Cluster Control Module: Event Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1A00:00 Private Communication Network: No Sub Type Information   GO to Pinpoint Test U
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the FCDIM .
    • If there have been no recent service actions, INSTALL a new FCDIM to correct the failure to retain configuration data.
      REFER to: Front Control/Display Interface Module (FCDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the FCDIM .
    • If there have been no recent service actions, INSTALL a new FCDIM to correct the failure to retain configuration data.
      REFER to: Front Control/Display Interface Module (FCDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:00 Control Module: No Sub Type Information
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:00 is retrieved again, INSTALL a new FCDIM .
    REFER to: Front Control/Display Interface Module (FCDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3006:16 Control Module Input Power "A:" Circuit Voltage Below Threshold   GO to Pinpoint Test AF
U3006:17 Control Module Input Power "A:" Circuit Voltage Above Threshold   GO to Pinpoint Test AG


DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0100:00 Lost Communication with ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test X
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test Y
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information   GO to Pinpoint Test Z
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information

RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM .

  • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing).
  • For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14A Electronic Engine Controls - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
  • For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
U0422:00 Invalid Data Received from Body Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:09 Control Module: Component Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, DISCONNECT the battery for 1 minute, then reconnect it.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AD
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AE


Symptom Charts

Symptom Chart: General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module

REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See Symptom Chart.
The LH steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test T
The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD .
    • If the system does not operate correctly, INSTALL a new ACM .
      REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
The speed compensated volume does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B
The compass is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test W
The audio system does not operate correctly from the FCIM Refer to the Pinpoint Test   GO to Pinpoint Test U
The FCIM illumination is inoperative or does not dim
  • Illumination system concern
  • FCIM

REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
See Symptom Chart: Instrument Cluster and Panel Illumination.
The FCDIM is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test V
The FCDIM illumination is inoperative or does not dim
  • Illumination system concern
  • FCDIM

REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
Symptom Chart: Instrument Cluster and Panel Illumination.


Symptom Chart: Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Poor reception - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
Continuous seek or scan - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
A loud popping sound is heard when cycling the ignition Refer to the Pinpoint Test   GO to Pinpoint Test C
Poor sound quality or distorted sound from one or more speakers (not all speakers) Refer to the Pinpoint Test   GO to Pinpoint Test D
No sound from all speakers Refer to the Pinpoint Test   GO to Pinpoint Test E
The Left Front (LF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test F
The Left Front (LF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test G
The Right Front (RF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test H
The Right Front (RF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test I
The Right Rear (RR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test J
The Left Rear (LR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test K


Symptom Chart: SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
The SYNC® system is inoperative (no response is received from phone, voice, and media inputs) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test M
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test N
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test O
During a phone call, no incoming audio is heard in the vehicle Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test O
Voice recognition is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
During a phone call, poor quality or no outgoing audio is heard on the outside device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
No sound from all SYNC® audio sources (Bluetooth, USB , audio input jack) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test L
The SYNC® steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test T
The audio input jack is inoperative or does not operate correctly (with SYNC®) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
The USB port is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test R
Unable to pair Bluetooth device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test S
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) Customer's device compatibility
  • PERFORM the APIM Reset.
    REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
  • INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system.
  • If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
SYNC® AppLink™ is inoperative or does not operate correctly Refer to the Pinpoint Test
  • PERFORM the APIM Reset.
    REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
  • If the concern is still present, INSTRUCT the customer to review the mobile device platform, application, and application version compatibility list. REFER to www.syncmyride.com. It is normal operation for incompatible mobile device platforms, applications, and application versions to be unavailable through SYNC® AppLink™.
  • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth only, GO to Pinpoint Test S
  • If the mobile device platform, application, and application version are compatible, and the device is connected through Bluetooth and the USB port, GO to Pinpoint Test R
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.


Pinpoint Tests

Poor Reception Or Continuous Seek Or Scan - AM - FM


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See AM / FM Radio and Antenna.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources


PINPOINT TEST A : POOR RECEPTION OR CONTINUOUS SEEK OR SCAN - AM (AMPLITUDE MODULATION) - FM (FREQUENCY MODULATION)
A1   CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING
  • Operate the audio system in AM / FM mode.
  • Check the reception with the engine running, and with the engine off.

Is poor reception only present with the engine running?

Yes GO to A2
No GO to A4


A2   CHECK THE GENERATOR
  • Ignition OFF.
  • Disconnect: Wiring harness to the generator voltage regulator.
  • Start the engine.
  • Operate the audio system in AM / FM mode.

Is the reception OK?

Yes INSTALL a new generator.
• For vehicles with the 1.0L Fox GTDI (88kW/120PS),
REFER to: Generator - 1.0L EcoBoost (90kW/120PS) (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Generator - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Generator - 1.6L EcoBoost (132kW/180PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).
No GO to A3


A3   CHECK THE IGNITION CIRCUITS
  • Ignition OFF.
  • Connect: Wiring harness to the generator voltage regulator.
  • Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.
  • Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?

Yes USE a jumper cable to ground various parts of the vehicle (example: engine, fenders, quarter panels, stone deflectors, air cleaner, body sheet metal) to the frame. When the noise is eliminated, PROVIDE a permanent ground where necessary.
No REPAIR the ignition system as necessary.


A4   CHECK THE ANTENNA ENABLE CIRCUIT FOR CORRECT VOLTAGE
  • Ignition OFF.
  • Disconnect: Antenna C9021.
  • Ignition ON.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground



Is the voltage greater than 11 volts?

Yes GO to A7
No GO to A5


A5   CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A6
No REPAIR the circuit.


A6   CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   C240A-2



Is the resistance less than 3 ohms?

Yes GO to A20
No REPAIR the circuit.


A7   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: AM / FM antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Disconnect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to A8


A8   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A9
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A9   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM Front AM / FM antenna coaxial cable core at the inline connection
    AM / FM antenna coaxial cable shield at the ACM Front AM / FM antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to A10
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A10   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A11
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A11   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: AM / FM antenna coaxial cable at the antenna unit.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to A12


A12   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A13
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A13   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable core at the antenna unit (harness side)
    AM / FM antenna coaxial cable shield at the ACM AM / FM antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to A14
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A14   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A15
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A15   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to A16


A16   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A17
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A17   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A18
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A18   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is the resistance less than 1 ohm?

Yes GO to A20
No GO to A19


A19   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the AM / FM antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna unit shield at the antenna unit (component side) AM / FM antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No INSTALL a new AM / FM antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


A20   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See Speed Compensated Volume.

Possible Sources


PINPOINT TEST B : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY
B1   CHECK THE SPEEDOMETER OPERATION
  • Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes GO to B2
No
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Speedometer Is Inoperative


B2   CHECK THE SPEED COMPENSATED VOLUME SETTING
  • Turn the speed compensated volume off. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.
No GO to B3


B3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes GO to Pinpoint Test Z
No GO to B4


B4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



A Loud Popping Sound Is Heard When Cycling The Ignition


Refer to Wiring Diagrams Cell 130 for schematic and connector information.


Refer to Wiring Diagrams Cell 20 for schematic and connector information.

Normal Operation and Fault Conditions

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. An open on the circuit between the splice and ACM could cause voltage spikes to produce popping noises through the speakers.

Possible Sources


PINPOINT TEST C : A LOUD POPPING SOUND IS HEARD WHEN CYCLING THE IGNITION
C1   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No • For vehicles without push button start, GO to C2
• For vehicles with push button start, GO to C3


C2   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITHOUT PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.


  •   For vehicles with the 1.0L Fox GTDI (88kW/120PS), measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1381B-62




      For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15



Are the resistances less than 3 ohms?

Yes GO to C4
No REPAIR the circuit.


C3   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITH PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
    • IPC C220A.


  •   For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9




      For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1915B-62





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9



Are the resistances less than 3 ohms?

Yes GO to C4
No REPAIR the circuit.


C4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Visual Inspection and Diagnostic Pre-checks

Inspect the suspect area for any possible rattle conditions such as:


PINPOINT TEST D : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)
D1   ISOLATE THE ZONE
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR) of the vehicle to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes REPAIR or REPLACE the trim panel as needed.
No GO to D2


D2   REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)
  • Remove the trim panel to access the suspect speaker.
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Validate where the poor sound quality area is located.
  • Check:
    • Trim panel for loose components around the speaker area such as the speaker grille.
    • Trim panel joining components for missing or broken pieces.
    • Lock and handle mechanical parts for correct attachment.
    • Wire harnesses for correct routing.
    • Wire harness fasteners for correct attachment.
    • Water shield for correct placement (speaker air path not blocked).
    • Water shield for correct bonding to sheet metal.
    • Storage areas for loose items.
    • All child safety belt anchors (if equipped).
    • All safety belt retractors.
    • All speaker bracket fasteners and other fasteners are secured and tightened to specified torque.

Was the source of the noise located?

Yes REPAIR or REPLACE any loose or broken component or fastener as needed.
No GO to D3


D3   CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION
  • Inspect for watermarks.
  • Check the:
    • Cone
    • Magnet
    • Basket

Are any watermarks present on the speaker?

Yes VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.
No GO to D4


D4   ISOLATE SPEAKER TO VERIFY NOISE
  • Remove the suspect speaker from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.
  • Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes INSTALL a new speaker for the one in question.
No LOCATE the source of the noise and REPAIR as needed.



No Sound From All Speakers


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See ACM .

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets.

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. A short to voltage on this circuit causes the ACM output to be muted continuously.

Possible Source


PINPOINT TEST E : NO SOUND FROM ALL SPEAKERS
E1   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM pass the network test?

Yes GO to E2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.


E2   CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to E3


E3   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No GO to E4


E4   CHECK THE START SENSE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to E5


E5   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13 Speaker #1: Circuit Open Set by the ACM when an open is detected on the Left Front (LF) door speaker circuits.


Possible Sources


PINPOINT TEST F : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE
F1   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to F2


F2   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to F3


F3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to F4
No REPAIR the circuit in question.


F4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C240A-22
      C536-4   C240A-10



Are the resistances less than 3 ohms?

Yes GO to F5
No REPAIR the circuit in question.


F5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is the resistance greater than 10,000 ohms?

Yes GO to F6
No REPAIR the circuit in question.


F6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST G : THE LEFT FRONT (LF) DOOR TWEETER SPEAKER IS INOPERATIVE
G1   CHECK THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes GO to G2
No GO to Pinpoint Test F


G2   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Tweeter Speaker C513.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to G3


G3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to G4


G4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to G5
No REPAIR the circuit in question.


G5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C536-2
      C513-3   C536-3



Are the resistances less than 3 ohms?

Yes GO to G6
No REPAIR the circuit in question.


G6   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No REPAIR the circuit in question.



The Right Front (RF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13 Speaker #2: Circuit Open Set by the ACM when an open is detected on the Right Front (RF) door speaker circuits.


Possible Sources


PINPOINT TEST H : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE
H1   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to H2


H2   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to H3


H3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to H4
No REPAIR the circuit in question.


H4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C240A-23
      C628-4   C240A-11



Are the resistances less than 3 ohms?

Yes GO to H5
No REPAIR the circuit in question.


H5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is the resistance greater than 10,000 ohms?

Yes GO to H6
No REPAIR the circuit in question.


H6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Right Front (RF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST I : THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER IS INOPERATIVE
I1   CHECK THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes GO to I2
No GO to Pinpoint Test H


I2   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Tweeter Speaker C613.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to I3


I3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to I4


I4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to I5
No REPAIR the circuit in question.


I5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C628-2
      C613-3   C628-3



Are the resistances less than 3 ohms?

Yes GO to I6
No REPAIR the circuit in question.


I6   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No REPAIR the circuit in question.



The Right Rear (RR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A03:01 Speaker #3: General Electrical Failure Set by the ACM when a failure is detected on the Right Rear (RR) door speaker circuits.
B1A03:11 Speaker #3: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12 Speaker #3: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13 Speaker #3: Circuit Open Set by the ACM when an open is detected on the Right Rear (RR) door speaker circuits.


Possible Sources


PINPOINT TEST J : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE
J1   CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Rear (RR) Door Speaker C802.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to J2


J2   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to J3


J3   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to J4
No REPAIR the circuit in question.


J4   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C240A-24
      C802-4   C240A-12



Are the resistances less than 3 ohms?

Yes GO to J5
No REPAIR the circuit in question.


J5   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is the resistance greater than 10,000 ohms?

Yes GO to J6
No REPAIR the circuit in question.


J6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Rear (LR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A04:01 Speaker #4: General Electrical Failure Set by the ACM when a failure is detected on the Left Rear (LR) door speaker circuits.
B1A04:11 Speaker #4: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12 Speaker #4: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13 Speaker #4: Circuit Open Set by the ACM when an open is detected on the Left Rear (LR) door speaker circuits.


Possible Sources


PINPOINT TEST K : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE
K1   CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Rear (LR) Door Speaker C702.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No GO to K2


K2   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to K3


K3   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to K4
No REPAIR the circuit in question.


K4   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C240A-21
      C702-4   C240A-9



Are the resistances less than 3 ohms?

Yes GO to K5
No REPAIR the circuit in question.


K5   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is the resistance greater than 10,000 ohms?

Yes GO to K6
No REPAIR the circuit in question.


K6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and install all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



No Sound From All SYNC® Audio Sources (Bluetooth, USB , Audio Input Jack)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Audio Input Jack Mode, Bluetooth Mode, SYNC® System, USB Audio Mode, ACM , APIM , Audio Input Jack, and USB Port.

Possible Sources


PINPOINT TEST L : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , AUDIO INPUT JACK)
L1   VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB , audio input jack).

Is there poor quality, distorted, or no sound from all SYNC® audio sources?

Yes GO to L2
No • If there is a concern with one or more, but not all SYNC® audio sources,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: SYNC® System.
• If all SYNC® audio sources operate correctly with the Multi-Media Interface Tester 105-00120, CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.


L2   CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system using a SYNC® audio source (Bluetooth, USB , audio input jack).
  • While back-probing ACM C240B, measure the AC voltage.


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C240B-25
      C240B-13   C240B-26



Is a fluctuating AC voltage present?

Yes GO to L7
No GO to L3


L3   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   Ground
      C240B-13   Ground
      C240B-25   Ground
      C240B-26   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to L4


L4   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   Ground
      C240B-13   Ground
      C240B-25   Ground
      C240B-26   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to L5
No REPAIR the circuit in question.


L5   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C2383-25
      C240B-13   C2383-23
      C240B-25   C2383-26
      C240B-26   C2383-24



Are the resistances less than 3 ohms?

Yes GO to L6
No REPAIR the circuit in question.


L6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


L7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SYNC® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Audio Input Jack Mode, Bluetooth Mode, SYNC® System, USB Audio Mode, Voice Recognition, APIM , Audio Input Jack, SYNC® Microphone, and USB Port.

Possible Sources


PINPOINT TEST M : THE SYNC® SYSTEM IS INOPERATIVE (NO RESPONSE IS RECEIVED FROM PHONE, VOICE, AND MEDIA INPUTS)
M1   VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes GO to M2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Diagnostic Scan Tool.


M2   CHECK THE SYNC® SYSTEM INPUTS FOR FUNCTIONALITY

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB , audio input jack) using the VOICE steering wheel switch to enter each mode.

Do all of the SYNC® inputs function correctly?

Yes The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.
No GO to M3


M3   RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB , audio input jack) using the VOICE steering wheel switch to enter each mode.

Do all of the SYNC® inputs function correctly?

Yes The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.
No • If there is a concern with one or more, but not all SYNC® audio sources,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: SYNC® System.
• If there is a concern with the VOICE steering wheel switch, GO to Pinpoint Test T
• If all inputs are inoperative, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.



All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See SYNC® Services.

Possible Sources


PINPOINT TEST N : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)
N1   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES WHILE AWAY FROM THE VEHICLE

NOTE: Caller ID blocking must be disabled on the customer's mobile phone so the SYNC® Services server can recognize the registered and "Active" phone number.

  • Advise the customer to call SYNC® Services from their mobile phone.
    • Dial 800-304-6099 for vehicles without navigation.
    • Dial 888-240-4529 for vehicles with navigation.
  • Verify that the phone call is placed and that the phone connects to SYNC® Services.
  • Observe whether the SYNC® Services subscription commercial plays, or if the system asks which Service is wanted.

Does the SYNC® Services subscription commercial play?

Yes GO to N2
No GO to N4


N2   VERIFY THE CUSTOMER'S SYNC® OWNER ACCOUNT AND SYNC® SERVICES REGISTRATION AND SUBSCRIPTION
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes GO to N3
No • If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
• If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.


N3   VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS

NOTE: Only one mobile phone number can be selected as “Active” at a time, and only the "Active" mobile phone number has access to SYNC® Services.

  • Verify that the mobile phone being used has the correct mobile phone number registered with the SYNC® Owner Account on www.syncmyride.com.
  • Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® Services account?

Yes GO to N5
No INFORM the customer that the correct mobile phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.


N4   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES FROM INSIDE THE VEHICLE
  • Ensure the registered and "Active" mobile phone is paired with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on www.syncmyride.com.
  • Ensure that the customer's mobile phone has adequate reception.
  • Ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees.
  • Start the vehicle.
  • Connect to SYNC® Services from the vehicle controls.
  • Verify that the phone call is placed and that the phone is connected to SYNC® Services.
  • When prompted, select "Directions," and follow the audible prompts to get directions to an address or Saved Point.

Did SYNC® Services indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete?

Yes SYNC® Services is operating correctly at this time.
No • If SYNC® Services indicated that the vehicle location was not able to be obtained, GO to N5
• If SYNC® Services indicated that the vehicle location was being obtained, but did not indicate that the route was being sent, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.
• If SYNC® Services indicated that the vehicle location was being obtained, the route was being sent, but did not indicate that the route download from the server to the vehicle was complete, GO to N8
• If SYNC® Services did not indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.


N5   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to N6


N6   CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to N7


N7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
TEST the system for normal operation. If the concern is still present, GO to N8
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


N8   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

NOTE: Before operating the system to determine if the concern is still present, ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees so an adequate GPS signal can be obtained.

  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly, Or During A Phone Call, No Incoming Audio Is Heard In The Vehicle


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See SYNC® System and Voice Recognition.

Possible Sources


PINPOINT TEST O : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, NO INCOMING AUDIO IS HEARD IN THE VEHICLE
O1   CHECK THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct operation of the audible prompt feature. REFER to "SYNC® Voice Recognition Feature" in the Owner's Literature.
No GO to O2


O2   CHECK THE OPERATION OF THE LH (LEFT-HAND) STEERING WHEEL SWITCHES
  • Operate the audio system in AM / FM mode.
  • Operate the VOLUME +/- and SEEK +/- steering wheel switches.

Do the VOLUME +/- and SEEK +/- steering wheel switches operate correctly?

Yes GO to O3
No GO to Pinpoint Test T


O3   CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system in AM / FM mode.
  • While back-probing ACM C240B, measure the AC voltage while repeatedly operating the VOICE steering wheel switch.


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C240B-21



Is a fluctuating AC voltage present each time the VOICE steering wheel switch is operated?

Yes GO to O8
No GO to O4


O4   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to O5


O5   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to O6
No REPAIR the circuit in question.


O6   CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C2383-3
      C240B-21   C2383-4



Are the resistances less than 3 ohms?

Yes GO to O7
No REPAIR the circuit in question.


O7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


O8   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Voice Recognition Is Inoperative Or Does Not Operate Correctly, Or During A Phone Call, Poor Quality Or No Outgoing Audio Is Heard On The Outside Device


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Voice Recognition.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1D79:01 Microphone Input: General Electrical Failure Set by the APIM when a microphone is not detected during the on-demand self-test.
B1D79:11 Microphone Input: Circuit Short To Ground Set by the APIM when a short to ground is detected on the microphone circuits.
B1D79:12 Microphone Input: Circuit Short To Battery Set by the APIM when a short to battery voltage is detected on the microphone circuits.
B1D79:13 Microphone Input: Circuit Open Set by the APIM when an open is detected on the microphone circuits.


Possible Sources


PINPOINT TEST P : VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, POOR QUALITY OR NO OUTGOING AUDIO IS HEARD ON THE OUTSIDE DEVICE
P1   CHECK THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?

Yes GO to P3
No GO to P2


P2   CHECK THE OPERATION OF THE LH (LEFT-HAND) STEERING WHEEL SWITCHES
  • Operate the audio system in AM / FM mode.
  • Operate the VOLUME +/- and SEEK +/- steering wheel switches.

Do the VOLUME +/- and SEEK +/- steering wheel switches operate correctly?

Yes GO to Pinpoint Test O
No GO to Pinpoint Test T


P3   CHECK THE OPERATION OF THE "PHONE" VOICE COMMAND
  • Pair a Bluetooth phone with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on www.syncmyride.com.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the system from correctly recognizing spoken commands.

    Clearly speak the word "phone."

Does the SYNC® system respond correctly to the "phone" voice command?

Yes • For a concern with the voice recognition being inoperative or not operating correctly, the system is operating correctly at this time. The concern may have been caused by an insufficiently quiet vehicle. Delete the just-paired Bluetooth phone from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature.
• For a concern with poor quality or no outgoing audio being heard on the outside device during a phone call, GO to P4
No GO to P5


P4   CHECK THE OUTGOING PHONE CALL QUALITY AND VOICE VOLUME
  • Ensure that the Bluetooth phone paired in step 3 has adequate reception.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the call from having clear call quality and acceptable voice volume.

    Using the SYNC® system, place a phone call. For information on making calls from the SYNC® system, refer to the Owner's Literature.
  • Ensure that the called party's phone has adequate reception.
  • Instruct the called party to determine if the call quality is clear and of acceptable volume.
  • Delete the Bluetooth phone paired in step 3 from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature.

Is the outgoing call quality clear and of acceptable volume?

Yes The system is operating correctly at this time. The concern may have been caused by poor phone reception or an insufficiently quiet vehicle.
No GO to P5


P5   CHECK THE MICROPHONE AND MICROPHONE CIRCUITS FOR CORRECT VOLTAGE DROP

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Ignition ON.
  • While back-probing Microphone C9221, measure and record the DC voltage.


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3



Is the voltage between 2.7 and 6.2 volts?

Yes • If diagnosing an intermittent concern, GO to P6
• If not diagnosing an intermittent concern, GO to P12
No GO to P7


P6   CHECK THE MICROPHONE CIRCUITS FOR INTERMITTENT CONCERNS

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • While back-probing Microphone C9221, measure the DC voltage while agitating the microphone harness back and forth and up and down (wiggle testing).


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3


  • Review the recorded results from step 5.

Does the voltage fluctuate more than 0.5 volts from the recorded result in step 5?

Yes REPAIR the circuit(s), connector, or terminal(s) in question. For corrosion, CLEAN pins or INSTALL a new connector or terminals. For damaged or bent pins, INSTALL new terminals or pins.
No GO to P11


P7   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Microphone C9221.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   Ground
      C9221-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to P8


P8   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   Ground
      C9221-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to P9
No REPAIR the circuit in question.


P9   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C2383-5
      C9221-3   C2383-6



Are the resistances less than 3 ohms?

Yes GO to P10
No REPAIR the circuit in question.


P10   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3



Is the resistance greater than 10,000 ohms?

Yes GO to P12
No REPAIR the circuit in question.


P11   ISOLATE THE MICROPHONE
  • Install a new microphone.
    REFER to: Microphone (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • If necessary, connect: APIM C2383.
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • Speak a command to test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes The system is operating correctly at this time. The concern was caused by an inoperative microphone.
No GO to P12


P12   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure they seat and latch correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Audio Input Jack Is Inoperative Or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Audio Input Jack Mode and Audio Input Jack.

Possible Sources


PINPOINT TEST Q : THE AUDIO INPUT JACK IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
Q1   RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION
  • Remove any devices connected to the USB port and audio input jack.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the audio input jack.

Is the audio output OK for the audio input jack?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to Q2


Q2   CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Audio Input Jack C3312.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3312-1   Ground
      C3312-2   Ground
      C3312-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to Q3


Q3   CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3312-1   Ground
      C3312-2   Ground
      C3312-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to Q4
No REPAIR the circuit. TEST the system for normal operation.


Q4   CHECK THE AUDIO INPUT JACK CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3312-1   C2383-47
      C3312-2   C2383-46
      C3312-4   C2383-45



Are the resistances less than 3 ohms?

Yes GO to Q5
No REPAIR the circuit in question. TEST the system for normal operation.


Q5   ISOLATE THE AUDIO INPUT JACK
  • Connect: APIM C2383.
  • Install a new audio input jack.
    REFER to: Audio Input Socket (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the audio input jack.

Is the audio output OK for the audio input jack?

Yes The system is operating correctly at this time. The concern was caused by an inoperative audio input jack.
No GO to Q6


Q6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The USB Port Is Inoperative Or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See SYNC® AppLink™, USB Audio Mode, and USB Port.

The Multi-Media Interface Tester 105-00120 is powered by the USB port



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1252:04 USB Port: System Internal Failure Set by the APIM when an over-temperature condition is detected on the USB cable. This can be caused by a fault on the USB cable/ port, or customer's USB device.
B1252:11 USB Port: Circuit Short to Ground Set by the APIM when a short to ground or over-current condition is detected in the USB cable. This can be caused by a fault in the USB cable/port, or customer's USB device.


Possible Sources


PINPOINT TEST R : THE USB (UNIVERSAL SERIAL BUS) PORT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
R1   CHECK THE USB (UNIVERSAL SERIAL BUS) PORT FOR POWER OUTPUT
  • Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from the USB port?

Yes GO to R2
No GO to R3


R2   RESET THE APIM (SYNC MODULE) AND RECHECK SYNC® SYSTEM OPERATION
  • Remove any devices connected to the USB port and audio input jack.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to R3


R3   CHECK THE APIM (SYNC MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B1252:04 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:11
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Perform the APIM self-test.

Is DTC B1252:04 or DTC B1252:11 present?

Yes GO to R4
No GO to R6


R4   INSPECT THE USB (UNIVERSAL SERIAL BUS) CABLE AND APIM (SYNC MODULE)
  • Ignition OFF.
  • Disconnect: USB cable at APIM .
    REFER to: SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Inspect the APIM connector port and both ends of the USB cable for damage. Remove any debris.

Is any damage present?

Yes • For the USB cable, INSTALL a new USB cable/port.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).

• For the APIM , PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No GO to R5


R5   CHECK THE USB (UNIVERSAL SERIAL BUS) PORT FOR FUNCTIONALITY
  • Connect: USB Cable At APIM .
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the USB port.

Is the audio output OK for the USB port?

Yes The system is operating correctly at this time. The concern was caused by the USB connector not being seated correctly.
No GO to R6


R6   ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE/PORT
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play a file using the USB port.

Is the audio output OK for the USB port?

Yes The system is operating correctly at this time. The concern was caused by an inoperative USB cable.
No GO to R7


R7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Unable To Pair Bluetooth Device

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Bluetooth Mode and SYNC® System.

Possible Sources


PINPOINT TEST S : UNABLE TO PAIR BLUETOOTH DEVICE
S1   CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.
  • Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).
  • Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.
No GO to S2


S2   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The LH Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Steering Wheel Switch Function.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B10BD:11 Multifunctional Switch: Circuit Short to Ground Set by the FCDIM when a short to ground is detected on the LH steering wheel switch circuits.
B10BD:13 Multifunctional Switch: Circuit Open Set by the FCDIM when an open is detected on the LH steering wheel switch circuits.
B10BD:23 Multifunctional Switch: Signal Stuck Low Set by the FCDIM when the LH steering wheel switch is stuck for more than 2 minutes during normal operation.


Possible Sources


PINPOINT TEST T : THE LH (LEFT-HAND) STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
T1   CHECK THE LH (LEFT-HAND) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)
  • Ignition ON.
  • Using a diagnostic scan tool, view the FCDIM Parameter Identifications (PIDs).
  • Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each LH steering wheel switch.
    • Voice (SW_VOICE)
    • SEEK+ (SW_SEEKPLUS)
    • SEEK– (SW_SEEKMINUS)
    • VOL+ (SW_VOLUP)
    • VOL- (SW_VOLDOWN)

Do the PID values agree with the switch positions?

Yes GO to T12
No • If one or more, but not all PID values are incorrect or always read one particular switch position, INSTALL a new LH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Column Switches, Removal and Installation).

• If all PID values are incorrect or always read one particular switch position, GO to T2


T2   CHECK FOR VOLTAGE FROM THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

  • Ignition OFF.
  • Remove the driver airbag.
    REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).
  • Disconnect: LH Steering Wheel Switch C2998.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is approximately 5 volts present?

Yes INSTALL a new LH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Column Switches, Removal and Installation).
No GO to T3


T3   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Clockspring C218C.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to T4
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


T4   CHECK THE STEERING WHEEL HARNESS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C218C-11
      C2998-4   C218C-10



Are the resistances less than 3 ohms?

Yes GO to T5
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


T5   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to T6
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


T6   CHECK THE CLOCKSPRING FOR A SHORT TO GROUND
  • Connect: Clockspring C218C.
  • Disconnect: Clockspring C218B.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to T7
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


T7   CHECK THE CLOCKSPRING FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2

    C218B-14 (Component Side)
      C2998-4

    C218B-12 (Component Side)



Are the resistances less than 3 ohms?

Yes GO to T8
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


T8   CHECK THE CLOCKSPRING FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to T9
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


T9   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR A SHORT TO GROUND
  • Connect: Clockspring C218B.
  • Disconnect: FCDIM C2123.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to T10
No REPAIR the circuit in question.


T10   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2123-7
      C2998-4   C2123-10



Are the resistances less than 3 ohms?

Yes GO to T11
No REPAIR the circuit in question.


T11   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to T12
No REPAIR the circuit in question.


T12   CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCDIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCDIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCDIM .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See Audio Extended Play, FCDIM , and FCIM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U1A00:00 Private Communication Network: No Sub Type Information Set by the FCDIM when a LIN message from the FCIM is missing for more than 2 seconds with the ignition in RUN. This does not necessarily indicate a fault in the LIN circuit, as a loss of power or ground to the FCIM can also cause a lack of communication.


Possible Sources


PINPOINT TEST U : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)
U1   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) AND FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) PASS THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM and FCDIM pass the network test?

Yes GO to U2
No • If the ACM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.
• If the FCDIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The FCDIM Does Not Respond To The Diagnostic Scan Tool.


U2   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • FCDIM

Is DTC U0193:00 or U0257:00 present?

Yes • For DTC U0193:00, GO to Pinpoint Test AA
• For DTC U0257:00, GO to Pinpoint Test AC
No GO to U3


U3   CHECK THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) PARAMETER IDENTIFICATIONS (PIDS) FOR FCIM (FRONT CONTROLS INTERFACE MODULE) BUTTON INPUTS
  • Ignition ON.
  • Using a diagnostic scan tool, view the FCDIM Parameter Identification (PIDs).
  • NOTE: The button Parameter Identification (PIDs) begin with the prefix "BTN_" and end with the indicated button. For example, PID BTN_EJECT correlates with the eject button on the FCIM .

    Monitor the FCDIM Parameter Identification (PIDs) while pressing each button on the FCIM .

Do the PID values agree with the button presses?

Yes GO to U11
No • If one or more, but not all PID values are incorrect or always read one particular switch position, GO to U10

• If all PID values are incorrect or always read one particular switch position, GO to U4


U4   CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) VOLTAGE SUPPLY
  • Ignition OFF.
  • Disconnect: FCIM C2402.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-8   Ground



Is the voltage greater than 11 volts?

Yes GO to U5
No REPAIR the circuit.


U5   CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) GROUND CIRCUIT
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-8   C2402-5



Is the voltage greater than 11 volts?

Yes GO to U6
No REPAIR the circuit.


U6   CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: FCDIM C2123.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-7   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to U7


U7   CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-7   C2123-8



Is the resistance less than 3 ohms?

Yes GO to U8
No REPAIR the circuit.


U8   CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-7   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to U9
No REPAIR the circuit.


U9   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the FCDIM self-test.

Is DTC U1A00:00 set in the FCDIM ?

Yes GO to U10
No GO to U11


U10   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


U11   CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCDIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCDIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCDIM .
REFER to: Front Control/Display Interface Module (FCDIM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The FCDIM Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See FCDIM .

Possible Source


PINPOINT TEST V : THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
V1   CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition ON.
  • Turn the audio system on and carry out various operations using the FCIM controls.

Do the FCIM controls perform the appropriate operations?

Yes GO to V2
No GO to Pinpoint Test U


V2   VERIFY THAT THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the FCDIM pass the network test?

Yes GO to V3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The FCDIM Does Not Respond To The Diagnostic Scan Tool.


V3   OBSERVE THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) DISPLAY
  • Observe the FCDIM display while carrying out various operations using the FCIM controls.

Is the FCDIM screen completely inoperative or blank?

Yes GO to V6
No GO to V4


V4   CHECK THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) DISPLAY SEGMENTS
  • Using a diagnostic scan tool, view the FCDIM Parameter Identifications (PIDs).
  • Command all of the LCD segments on using the FCDIM active command LCD_SEG (All LCD Segments).

Do all of the FCDIM segments illuminate?

Yes GO to V5
No GO to V6


V5   CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) SET IN THE FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE)
  • Ignition ON.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any lost communication Diagnostic Trouble Codes (DTCs) (U-codes) present in the FCDIM ?

Yes
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Diagnosis and Testing).
See DTC Chart: FCDIM .
No GO to V6


V6   CHECK FOR CORRECT FCDIM (FRONT CONTROL/DISPLAY INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCDIM connector.