415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display 2014 Fiesta
Diagnosis and Testing Procedure revision date: 08/6/2013

Information and Entertainment System

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

DTC Chart: ACM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1A01:01 Speaker #1: General Electrical Failure
B1A01:11 Speaker #1: Circuit Short To Ground
B1A01:12 Speaker #1: Circuit Short To Battery
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test H
B1A02:01 Speaker #2: General Electrical Failure
B1A02:11 Speaker #2: Circuit Short To Ground
B1A02:12 Speaker #2: Circuit Short To Battery
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test J
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test L
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test L
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test L
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test L
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test M
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test M
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test M
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test M
B1A56:21 Antenna: Signal Amplitude < Minimum If DTC B1A56:21 sets after running the bezel diagnostic tests, DISREGARD this DTC . This test is used for end of line or repair bay testing at the Ford plant. Each plant has its own assigned frequency and signal strength requirements. The running and passing of this test depends on local radio stations. If no local station is broadcasting on the required frequency, the test will fail.
B1A89:11 Satellite Antenna: Circuit Short To Ground
B1A89:13 Satellite Antenna: Circuit Open
B1D19:49 Compact Disc Unit: Internal Electronic Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B1D19:49 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
B1D19:4B Compact Disc Unit: Over Temperature The ACM was over temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the DTC . This is normal operation.
U0155:00 Lost Communication With IPC Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AI
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM .

  GO to Pinpoint Test AK
U201A:51 Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:96 Control Module: Component Internal Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:96 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B108E:01 Display: General Electrical Failure   GO to Pinpoint Test Y
B116A:01 Handset Microphone: General Electrical Failure   GO to Pinpoint Test Q
B11BA:1C Steering Wheel Audio Switch Pack: Circuit Voltage Out of Range   GO to Pinpoint Test W
B11BA:63 Steering Wheel Audio Switch Pack: Circuit / Component Protection Time-Out   GO to Pinpoint Test W
B1215:00 External Memory Card: No Sub Type Information   GO to Pinpoint Test Z
B1252:11 USB Port: Circuit Short To Ground
B1252:13 USB Port: Circuit Open
B12B8:11 USB Port #2: Circuit Short To Ground

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

  • INSPECT the APIM USB port #2 for damage and REMOVE any debris.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B12B8:11 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
C1001:01 Vision System Camera: General Electrical Failure
REFER to: Parking Aid (413-13B Parking Aid - Vehicles With: Parking Aid Camera, Diagnosis and Testing).
See The Rear Video Is Inoperative.
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information   GO to Pinpoint Test AD
U0155:00 Lost Communication With Instrument Panel Cluster IPC Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information   GO to Pinpoint Test Y
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information   GO to Pinpoint Test AG
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AH
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1A00:87 Private Communication Network: Missing Message   GO to Pinpoint Test C
U2017:45 Control Module Software #2: Program Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2017:45 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51 Control Module Software #2: Not Programmed
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52 Control Module Software #2: Not Activated
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54 Control Module Software #2: Missing Calibration
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04 Control Module: System Internal Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:04 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88 Control Module: Bus Off

NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC .

To avoid repeat network concerns:

  • INSPECT for damaged or corroded wiring at the APIM . Refer to Wiring Diagrams Cell 14 for schematic and connector information.
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the network test with the diagnostic scan tool.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0009:88 (Sony® FCIM only) High Speed CAN Communication Bus (-) Shorted to Bus (+): Bus off The module was unable to communicate on the network at a point in time. The fault is not currently present (the module had to communicate with the diagnostic scan tool to report this DTC . VERIFY the integrity of the connectors and wiring.
U0155:00 (Sony® FCIM only) Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0155:87 (Non-branded FCIM only) Lost Communication With Instrument Panel Cluster (IPC) Control Module: Missing Message   GO to Pinpoint Test AF
U0257:00 (Sony® FCIM only) Lost Communication With Front Controls / Display Interface Module: No Sub Type Information

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM .

  GO to Pinpoint Test AK
U0257:87 (Non-branded FCIM only) Lost Communication With Front Controls / Display Interface Module: Missing Message

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM

  GO to Pinpoint Test AL
U0423:00 (Sony® FCIM only) Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2013:63 Switch Pack: Circuit/Component Protection Time-Out
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2013:63 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U201A:51 (Non-branded FCIM only) Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new FCIM to correct the failure to retain configuration data.
      REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0100:00 Lost Communication with ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test AB
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information

RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM .

  • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing).
  • For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14A Electronic Engine Controls - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
  • For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
U0422:00 Invalid Data Received from Body Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:09 Control Module: Component Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, DISCONNECT the battery for 1 minute, then reconnect it.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


Symptom Charts

Symptom Chart: General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module

REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See Symptom Chart.
The LH steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test W
The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD .
    • If the system does not operate correctly, INSTALL a new ACM .
      REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
The speed compensated volume does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test D
The compass is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test AA
The audio system does not operate correctly from the FCIM Refer to the Pinpoint Test   GO to Pinpoint Test X
The FCIM illumination is inoperative or does not dim
  • Illumination system concern
  • FCIM

REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
See Symptom Chart: Instrument Cluster and Panel Illumination.
The FDIM touchscreen is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test Y
The FDIM displays “Navigation SD Card Fault” Refer to the Pinpoint Test   GO to Pinpoint Test Z


Symptom Chart: HD Radio® System - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Echo, stutter, skip, or repeat Radio broadcaster time alignment error ADVISE the customer that the HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable that were once available
  • Broadcast station not broadcasting
  • Broadcast station maintenance
  • Broadcast program change
  • Broadcast station change
  • Station unavailable for the current location
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using the seek, tune, or scan functions
  • Unavailable stations
  • Insufficient waiting time
ADVISE the customer that the scan function does not scan for multicast channels. There must be an available FM multicast channel in order to output High Definition (HD) content. If FM multicast channels are available, HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using a radio preset or direct tune
  • Station unavailable for the current location
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) have an audio mute delay when using a radio preset or direct tune Insufficient waiting time ADVISE the customer that FM multicast channels take time to decode and make the audio available. The HD Radio® is functioning correctly.
High Definition (HD) not immediately available when using the seek or tune functions Insufficient waiting time ADVISE the customer that the HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
Metadata does not match audio being played Radio broadcaster data error ADVISE the customer that the HD Radio® is functioning correctly.
Metadata is not shown for the selected frequency Radio broadcaster data error ADVISE the customer that the HD Radio® is functioning correctly.
Sound dropout when analog transitions to High Definition (HD) Radio broadcaster digital encoder error ADVISE the customer to turn HD off for this frequency to allow the analog signal to be heard. The HD Radio® is functioning correctly.
Sound dropout while listening to FM multicast channels (HD2, HD3, HD4, etc.) Digital signal loss ADVISE the customer that FM multicast channels do not have analog equivalents. The HD Radio® is functioning correctly.
Sound transitioning between High Definition (HD) and analog
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available High Definition (HD) channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
Volume fluctuation Radio broadcaster audio alignment error ADVISE the customer that the HD Radio® is functioning correctly.


Symptom Chart: Navigation - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Navigation is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test Z
The SIRIUS data services are not available Refer to the Pinpoint Test   GO to Pinpoint Test C


Symptom Chart: Satellite Radio - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Poor reception Refer to the Pinpoint Test   GO to Pinpoint Test B
Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B
The satellite radio is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B


Symptom Chart: Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Poor reception - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
Continuous seek or scan - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
A loud popping sound is heard when cycling the ignition Refer to the Pinpoint Test   GO to Pinpoint Test E
Poor sound quality or distorted sound from one or more speakers (not all speakers) Refer to the Pinpoint Test   GO to Pinpoint Test F
No sound from all speakers Refer to the Pinpoint Test   GO to Pinpoint Test G
The Left Front (LF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test H
The Left Front (LF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test I
The Right Front (RF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test J
The Right Front (RF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test K
The Right Rear (RR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test L
The Left Rear (LR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test M


Symptom Chart: SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test O
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
During a phone call, no incoming audio is heard in the vehicle Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
Voice recognition is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
During a phone call, poor quality or no outgoing audio is heard on the outside device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
No sound from all SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) card, audio input jack) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test N
The SYNC® steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test W
All media hub functions are inoperative or do not operate correctly ( USB ports, Secure Digital (SD) card, and audio input jack) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test R
The USB port(s) is/are inoperative or does/do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test S
The Secure Digital (SD) card slot is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test T
The audio input jack is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test U
Unable to pair Bluetooth device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test V
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) Customer's device compatibility
  • PERFORM the APIM Reset.
    REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
  • INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system.
  • If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.


Pinpoint Tests

Poor Reception Or Continuous Seek Or Scan - AM - FM


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See AM / FM Radio and Antenna.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources


PINPOINT TEST A : POOR RECEPTION OR CONTINUOUS SEEK OR SCAN - AM (AMPLITUDE MODULATION) - FM (FREQUENCY MODULATION)
A1   CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING
  • Operate the audio system in AM / FM mode.
  • Check the reception with the engine running, and with the engine off.

Is poor reception only present with the engine running?

Yes GO to A2
No GO to A4


A2   CHECK THE GENERATOR
  • Ignition OFF.
  • Disconnect: Wiring harness to the generator voltage regulator.
  • Start the engine.
  • Operate the audio system in AM / FM mode.

Is the reception OK?

Yes INSTALL a new generator.
• For vehicles with the 1.0L Fox GTDI (88kW/120PS),
REFER to: Generator - 1.0L EcoBoost (90kW/120PS) (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Generator - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Generator - 1.6L EcoBoost (132kW/180PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).
No GO to A3


A3   CHECK THE IGNITION CIRCUITS
  • Ignition OFF.
  • Connect: Wiring harness to the generator voltage regulator.
  • Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.
  • Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?

Yes USE a jumper cable to ground various parts of the vehicle (example: engine, fenders, quarter panels, stone deflectors, air cleaner, body sheet metal) to the frame. When the noise is eliminated, PROVIDE a permanent ground where necessary.
No REPAIR the ignition system as necessary.


A4   CHECK THE ANTENNA ENABLE CIRCUIT FOR CORRECT VOLTAGE
  • Ignition OFF.
  • Disconnect: Antenna C9021.
  • Ignition ON.
  • Operate the audio system in AM / FM mode.
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   Ground



Is the voltage greater than 11 volts?

Yes GO to A7
No GO to A5


A5   CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A6
No REPAIR the circuit.


A6   CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   C240A-2




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   C240A-2



Is the resistance less than 3 ohms?

Yes GO to A20
No REPAIR the circuit.


A7   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: AM / FM antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A8


A8   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A9
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A9   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM Front AM / FM antenna coaxial cable core at the inline connection
    AM / FM antenna coaxial cable shield at the ACM Front AM / FM antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to A10
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A10   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A11
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A11   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: AM / FM antenna coaxial cable at the antenna unit.
    REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A12


A12   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A13
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A13   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable core at the antenna unit (harness side)
    AM / FM antenna coaxial cable shield at the ACM AM / FM antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to A14
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A14   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A15
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A15   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A16


A16   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A17
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A17   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A18
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A18   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is the resistance less than 1 ohm?

Yes GO to A20
No GO to A19


A19   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the AM / FM antenna.
    REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna unit shield at the antenna unit (component side) AM / FM antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new AM / FM antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A20   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound (If Equipped)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See MyKey® and Satellite Radio.

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the satellite receiver built into the ACM is associated with the VIN .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.


Possible Sources


PINPOINT TEST B : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND (IF EQUIPPED)
B1   VERIFY AN ACTIVE SUBSCRIPTION
  • Operate the audio system in satellite radio mode and observe the infotainment display.

Does the display indicate that the subscription has expired?

Yes The subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No GO to B2


B2   CHECK THE RECEPTION
  • Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.
  • Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).
  • Monitor the satellite signal strength (SAT_SIG_STR) PID .
  • If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes GO to B3
No GO to B6


B3   CHECK THE SATELLITE RADIO SYSTEM FOR CORRECT OPERATION
  • Operate multiple channels with the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.
No GO to B4


B4   CHECK FOR PROMOTIONAL CHANNEL 184
  • Select channel 184.

Does the satellite radio system receive channel 184 with normal sound quality?

Yes GO to B5
No GO to B6


B5   VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE
  • Retrieve the satellite radio Electronic Serial Number (ESN).
    REFER to: Satellite Radio Serial Number Retrieval (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
  • Contact the SIRIUS Dealer Support Line (888-465-8528).
  • Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.
  • Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.
  • Operate the audio system in satellite radio mode.
  • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.

    Request SIRIUS send the activation signal to the vehicle 2-3 times.
  • Operate multiple channels with the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the VIN and Electronic Serial Number (ESN) SIRIUS had on file not matching the VIN and Electronic Serial Number (ESN) from the vehicle.
No GO to B6


B6   CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes • For DTC B1A89:11 or DTC B1A89:13, GO to B7
• For all other Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to B20


B7   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Satellite radio antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B8


B8   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B9
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B9   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio coaxial cable core at the ACM Front satellite radio antenna coaxial cable core at the inline connection
    Satellite radio antenna coaxial cable shield at the ACM Front satellite radio antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to B10
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B10   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B11
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B11   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B12


B12   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B13
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B13   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable core at the antenna unit (harness side)
    Satellite radio antenna coaxial cable shield at the ACM Satellite radio antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to B14
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B14   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B15
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B15   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B16


B16   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B17
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B17   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B18
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B18   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side)   Ground



Is the resistance less than 1 ohm?

Yes GO to B20
No GO to B19


B19   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side) Satellite radio antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B20   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SIRIUS Data Services Are Not Available (If Equipped)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SIRIUS Data Services and Media Hub.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.
U1A00:87 Private Communication Network: Missing Message Set by the APIM when messages are missing from the ACM on the Satellite digital radio Data Link (SDL) circuits.


Removal of the map data Secure Digital (SD) card results in the loss of SIRIUS Data Services while the card is removed. This is normal operation.

Possible Sources


PINPOINT TEST C : THE SIRIUS DATA SERVICES ARE NOT AVAILABLE
C1   VERIFY THE MAP DATA SECURE DIGITAL (SD) CARD IS PRESENT
  • Check for the presence of a map data Secure Digital (SD) card in the media hub Secure Digital (SD) card slot.

Is the map data Secure Digital (SD) card present and fully seated?

Yes GO to C2
No INSTALL the map data Secure Digital (SD) card. TEST the system for normal operation.


C2   INSPECT THE MAP DATA SECURE DIGITAL (SD) CARD
  • Remove the map data Secure Digital (SD) card.
  • Inspect the map data Secure Digital (SD) card for damage.

Is any damage present?

Yes INSTALL a new map data Secure Digital (SD) card.
No GO to C3


C3   CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT
  • Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes GO to C4
No • If the Multi-Media Interface Tester 105-00120 powers on from only one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the Multi-Media Interface Tester 105-00120 does not power on from either USB port, GO to Pinpoint Test R


C4   RESET THE APIM (SYNC MODULE) AND VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes GO to C5
No • If the audio output is not OK from one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the audio output is not OK from both USB ports, GO to Pinpoint Test S


C5   VERIFY AN ACTIVE SUBSCRIPTION

NOTE: The status of the satellite radio subscription should be disregarded in this step since SIRIUS Data Services does not require a satellite radio subscription to operate.

  • Access the Subscription Info selection in the touchscreen Travel Link menu.

Does the display indicate "Unsubscribed" for traffic, weather, fuel prices, movie times, sports, weather map, or ski conditions?

Yes • If the display indicates "Unsubscribed" for one or more, but not all categories mentioned above, GO to C30
• If the display indicates "Unsubscribed" for all categories mentioned above, INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No GO to C6


C6   CHECK THE RECEPTION
  • Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.
  • Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).
  • Monitor the satellite signal strength (SAT_SIG_STR) PID .
  • If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes GO to C7
No GO to C10


C7   CHECK THE SIRIUS DATA SERVICES FOR CORRECT OPERATION
  • Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.
No GO to C8


C8   CHECK FOR PROMOTIONAL CHANNEL 184
  • Operate the audio system in satellite radio mode.
  • Select channel 184.

Does the satellite radio system receive promotional channel 184 with normal sound quality?

Yes GO to C9
No GO to C10


C9   VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE
  • Retrieve the satellite radio Electronic Serial Number (ESN).
    REFER to: Satellite Radio Serial Number Retrieval (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
  • Contact the SIRIUS Dealer Support Line (888-465-8528).
  • Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.
  • Follow the actions from step 4 to obtain "Good," "Very Good," or "Excellent" reception.
  • Operate the infotainment system in SIRIUS Data Services mode.
  • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.

    Request SIRIUS send the activation signal to the vehicle 2-3 times.
  • Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the VIN and Electronic Serial Number (ESN) SIRIUS had on file not matching the VIN and Electronic Serial Number (ESN) from the vehicle.
No GO to C10


C10   CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes • For DTC B1A89:11 or DTC B1A89:13, GO to C12
• For all other ACM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to C11


C11   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes • For DTC U1A00:87, GO to C25
• For all other APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to C29


C12   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Satellite radio antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C13


C13   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C14
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C14   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio coaxial cable core at the ACM Front satellite radio antenna coaxial cable core at the inline connection
    Satellite radio antenna coaxial cable shield at the ACM Front satellite radio antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to C15
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C15   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C16
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C16   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C17


C17   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C18
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C18   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable core at the antenna unit (harness side)
    Satellite radio antenna coaxial cable shield at the ACM Satellite radio antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to C19
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C19   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C20
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C20   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C21


C21   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C22
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C22   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C23
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C23   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side)   Ground



Is the resistance less than 1 ohm?

Yes GO to C29
No GO to C24


C24   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side) Satellite radio antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C25   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to C26


C26   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to C27
No REPAIR the circuit in question.


C27   CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   C2383-51
      C240B-19   C2383-52



Are the resistances less than 3 ohms?

Yes GO to C28
No REPAIR the circuit in question.


C28   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   C240B-19



Is the resistance greater than 10,000 ohms?

Yes GO to C30
No REPAIR the circuit in question.


C29   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


C30   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Speed Compensated Volume.

Possible Sources


PINPOINT TEST D : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY
D1   CHECK THE SPEEDOMETER OPERATION
  • Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes GO to D2
No
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Speedometer Is Inoperative


D2   CHECK THE SPEED COMPENSATED VOLUME SETTING
  • Turn the speed compensated volume off. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.
No GO to D3


D3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes GO to Pinpoint Test AE
No GO to D4


D4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



A Loud Popping Sound Is Heard When Cycling The Ignition


Refer to Wiring Diagrams Cell 130 for schematic and connector information.


Refer to Wiring Diagrams Cell 20 for schematic and connector information.

Normal Operation and Fault Conditions

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. An open on the circuit between the splice and ACM could cause voltage spikes to produce popping noises through the speakers.

Possible Sources


PINPOINT TEST E : A LOUD POPPING SOUND IS HEARD WHEN CYCLING THE IGNITION
E1   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No • For vehicles without push button start, GO to E2
• For vehicles with push button start, GO to E3


E2   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITHOUT PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.


  •   For vehicles with the 1.0L Fox GTDI (88kW/120PS), measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1381B-62




      For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15



Are the resistances less than 3 ohms?

Yes GO to E4
No REPAIR the circuit.


E3   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITH PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
    • IPC C220A.


  •   For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9




      For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1915B-62





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9



Are the resistances less than 3 ohms?

Yes GO to E4
No REPAIR the circuit.


E4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Visual Inspection and Diagnostic Pre-checks

Inspect the suspect area for any possible rattle conditions such as:


PINPOINT TEST F : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)
F1   ISOLATE THE ZONE
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR) of the vehicle to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes REPAIR or REPLACE the trim panel as needed.
No GO to F2


F2   REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)
  • Remove the trim panel to access the suspect speaker.
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Validate where the poor sound quality area is located.
  • Check:
    • Trim panel for loose components around the speaker area such as the speaker grille.
    • Trim panel joining components for missing or broken pieces.
    • Lock and handle mechanical parts for correct attachment.
    • Wire harnesses for correct routing.
    • Wire harness fasteners for correct attachment.
    • Water shield for correct placement (speaker air path not blocked).
    • Water shield for correct bonding to sheet metal.
    • Storage areas for loose items.
    • All child safety belt anchors (if equipped).
    • All safety belt retractors.
    • All speaker bracket fasteners and other fasteners are secured and tightened to specified torque.

Was the source of the noise located?

Yes REPAIR or REPLACE any loose or broken component or fastener as needed.
No GO to F3


F3   CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION
  • Inspect for watermarks.
  • Check the:
    • Cone
    • Magnet
    • Basket

Are any watermarks present on the speaker?

Yes VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.
No GO to F4


F4   ISOLATE SPEAKER TO VERIFY NOISE
  • Remove the suspect speaker from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.
  • Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes INSTALL a new speaker for the one in question.
No LOCATE the source of the noise and REPAIR as needed.



No Sound From All Speakers


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See ACM .

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets.

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. A short to voltage on this circuit causes the ACM output to be muted continuously.

Possible Source


PINPOINT TEST G : NO SOUND FROM ALL SPEAKERS
G1   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM pass the network test?

Yes GO to G2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.


G2   CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to G3


G3   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No GO to G4


G4   CHECK THE START SENSE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to G5


G5   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13 Speaker #1: Circuit Open Set by the ACM when an open is detected on the Left Front (LF) door speaker circuits.


Possible Sources


PINPOINT TEST H : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE
H1   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to H2


H2   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to H3


H3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to H4
No REPAIR the circuit in question.


H4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C240A-22
      C536-4   C240A-10



Are the resistances less than 3 ohms?

Yes GO to H5
No REPAIR the circuit in question.


H5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is the resistance greater than 10,000 ohms?

Yes GO to H6
No REPAIR the circuit in question.


H6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST I : THE LEFT FRONT (LF) DOOR TWEETER SPEAKER IS INOPERATIVE
I1   CHECK THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes GO to I2
No GO to Pinpoint Test H


I2   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Tweeter Speaker C513.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to I3


I3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to I4


I4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to I5
No REPAIR the circuit in question.


I5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C536-2
      C513-3   C536-3



Are the resistances less than 3 ohms?

Yes GO to I6
No REPAIR the circuit in question.


I6   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Front (RF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13 Speaker #2: Circuit Open Set by the ACM when an open is detected on the Right Front (RF) door speaker circuits.


Possible Sources


PINPOINT TEST J : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE
J1   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to J2


J2   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to J3


J3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to J4
No REPAIR the circuit in question.


J4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C240A-23
      C628-4   C240A-11



Are the resistances less than 3 ohms?

Yes GO to J5
No REPAIR the circuit in question.


J5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is the resistance greater than 10,000 ohms?

Yes GO to J6
No REPAIR the circuit in question.


J6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Right Front (RF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST K : THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER IS INOPERATIVE
K1   CHECK THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes GO to K2
No GO to Pinpoint Test J


K2   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Tweeter Speaker C613.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to K3


K3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to K4


K4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to K5
No REPAIR the circuit in question.


K5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C628-2
      C613-3   C628-3



Are the resistances less than 3 ohms?

Yes GO to K6
No REPAIR the circuit in question.


K6   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Rear (RR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A03:01 Speaker #3: General Electrical Failure Set by the ACM when a failure is detected on the Right Rear (RR) door speaker circuits.
B1A03:11 Speaker #3: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12 Speaker #3: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13 Speaker #3: Circuit Open Set by the ACM when an open is detected on the Right Rear (RR) door speaker circuits.


Possible Sources


PINPOINT TEST L : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE
L1   CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Rear (RR) Door Speaker C802.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to L2


L2   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to L3


L3   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to L4
No REPAIR the circuit in question.


L4   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C240A-24
      C802-4   C240A-12



Are the resistances less than 3 ohms?

Yes GO to L5
No REPAIR the circuit in question.


L5   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is the resistance greater than 10,000 ohms?

Yes GO to L6
No REPAIR the circuit in question.


L6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Rear (LR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A04:01 Speaker #4: General Electrical Failure Set by the ACM when a failure is detected on the Left Rear (LR) door speaker circuits.
B1A04:11 Speaker #4: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12 Speaker #4: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13 Speaker #4: Circuit Open Set by the ACM when an open is detected on the Left Rear (LR) door speaker circuits.


Possible Sources


PINPOINT TEST M : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE
M1   CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Rear (LR) Door Speaker C702.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to M2


M2   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to M3


M3   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to M4
No REPAIR the circuit in question.


M4   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C240A-21
      C702-4   C240A-9



Are the resistances less than 3 ohms?

Yes GO to M5
No REPAIR the circuit in question.


M5   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is the resistance greater than 10,000 ohms?

Yes GO to M6
No REPAIR the circuit in question.


M6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and install all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



No Sound From All SYNC® Audio Sources (Bluetooth, USB , Secure Digital (SD) Card, Audio Input Jack)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Audio Input Jack Mode, Bluetooth Mode, Secure Digital (SD) Card Mode, SYNC® System, USB Mode, ACM , APIM , and Media Hub.

Possible Sources


PINPOINT TEST N : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , SECURE DIGITAL (SD) CARD, AUDIO INPUT JACK)
N1   VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB ports, and audio input jack).

Is there poor quality, distorted, or no sound from all SYNC® audio sources?

Yes GO to N2
No • If there is a concern with one or more, but not all SYNC® audio sources,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: SYNC® System.
• If all SYNC® audio sources operate correctly with the Multi-Media Interface Tester 105-00120, the fault is with the customer's device.


N2   CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system using a SYNC® audio source (Bluetooth, USB , Secure Digital (SD) card, audio input jack).
  • While back-probing ACM C240B, measure the AC voltage.


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C240B-25
      C240B-13   C240B-26



Is a fluctuating AC voltage present?

Yes GO to N7
No GO to N3


N3   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   Ground
      C240B-13   Ground
      C240B-25   Ground
      C240B-26   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to N4


N4   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C2383-23
      C240B-13   C2383-24
      C240B-25   C2383-25
      C240B-26   C2383-26



Are the resistances greater than 10,000 ohms?

Yes GO to N5
No REPAIR the circuit in question.


N5   CHECK THE CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C2383-23
      C240B-13   C2383-25
      C240B-25   C2383-24
      C240B-26   C2383-26



Are the resistances less than 3 ohms?

Yes GO to N6
No REPAIR the circuit in question.


N6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


N7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See SYNC® Services.

Possible Sources


PINPOINT TEST O : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)
O1   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES WHILE AWAY FROM THE VEHICLE

NOTE: Caller ID blocking must be disabled on the customer's mobile phone so the SYNC® Services server can recognize the registered and "Active" phone number.

  • Advise the customer to call SYNC® Services from their mobile phone.
    • Dial 800-304-6099 for vehicles without navigation.
    • Dial 888-240-4529 for vehicles with navigation.
  • Verify that the phone call is placed and that the phone connects to SYNC® Services.
  • Observe whether the SYNC® Services subscription commercial plays, or if the system asks which Service is wanted.

Does the SYNC® Services subscription commercial play?

Yes GO to O2
No GO to O4


O2   VERIFY THE CUSTOMER'S SYNC® OWNER ACCOUNT AND SYNC® SERVICES REGISTRATION AND SUBSCRIPTION
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes GO to O3
No • If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
• If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.


O3   VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS

NOTE: Only one mobile phone number can be selected as “Active” at a time, and only the "Active" mobile phone number has access to SYNC® Services.

  • Verify that the mobile phone being used has the correct mobile phone number registered with the SYNC® Owner Account on www.syncmyride.com.
  • Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® Services account?

Yes GO to O5
No INFORM the customer that the correct mobile phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.


O4   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES FROM INSIDE THE VEHICLE
  • Ensure the registered and "Active" mobile phone is paired with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on www.syncmyride.com.
  • Ensure that the customer's mobile phone has adequate reception.
  • Ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees.
  • Start the vehicle.
  • Connect to SYNC® Services from the vehicle controls.
  • Verify that the phone call is placed and that the phone is connected to SYNC® Services.
  • When prompted, select "Directions," and follow the audible prompts to get directions to an address or Saved Point.

Did SYNC® Services indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete?

Yes SYNC® Services is operating correctly at this time.
No • If SYNC® Services indicated that the vehicle location was not able to be obtained, GO to O5
• If SYNC® Services indicated that the vehicle location was being obtained, but did not indicate that the route was being sent, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.
• If SYNC® Services indicated that the vehicle location was being obtained, the route was being sent, but did not indicate that the route download from the server to the vehicle was complete, GO to O8
• If SYNC® Services did not indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.


O5   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to O6


O6   CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to O7


O7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
If the concern is still present, GO to O8
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


O8   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

NOTE: Before operating the system to determine if the concern is still present, ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees so an adequate GPS signal can be obtained.

  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly, Or During A Phone Call, No Incoming Audio Is Heard In The Vehicle


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SYNC® System and Voice Recognition.

Possible Sources


PINPOINT TEST P : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, NO INCOMING AUDIO IS HEARD IN THE VEHICLE
P1   CHECK THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct operation of the audible prompt feature. REFER to "SYNC® Voice Recognition Feature" in the Owner's Literature.
No GO to P2


P2   CHECK THE OPERATION OF THE LH (LEFT-HAND) STEERING WHEEL SWITCHES
  • Operate the audio system in AM / FM mode.
  • Operate the VOLUME +/- and SEEK +/- steering wheel switches.

Do the VOLUME +/- and SEEK +/- steering wheel switches operate correctly?

Yes GO to P3
No GO to Pinpoint Test W


P3   CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system in AM / FM mode.
  • While back-probing ACM C240B, measure the AC voltage while repeatedly operating the VOICE steering wheel switch.


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C240B-21



Is a fluctuating AC voltage present each time the VOICE steering wheel switch is operated?

Yes GO to P8
No GO to P4


P4   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to P5


P5   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to P6
No REPAIR the circuit in question.


P6   CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C2383-3
      C240B-21   C2383-4



Are the resistances less than 3 ohms?

Yes GO to P7
No REPAIR the circuit in question.


P7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


P8   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Voice Recognition Is Inoperative Or Does Not Operate Correctly, Or During A Phone Call, Poor Quality Or No Outgoing Audio Is Heard On The Outside Device


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Voice Recognition.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B116A:01 Handset Microphone: General Electrical Failure Set by the APIM when a short to voltage, short to ground, or open is detected on the microphone circuits.


Possible Sources


PINPOINT TEST Q : VOICE RECOGNITION IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, POOR QUALITY OR NO OUTGOING AUDIO IS HEARD ON THE OUTSIDE DEVICE
Q1   CHECK THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?

Yes GO to Q3
No GO to Q2


Q2   CHECK THE OPERATION OF THE LH (LEFT-HAND) STEERING WHEEL SWITCHES
  • Operate the audio system in AM / FM mode.
  • Operate the VOLUME +/- and SEEK +/- steering wheel switches.

Do the VOLUME +/- and SEEK +/- steering wheel switches operate correctly?

Yes GO to Pinpoint Test P
No GO to Pinpoint Test W


Q3   CHECK THE OPERATION OF THE "PHONE" VOICE COMMAND
  • Pair a Bluetooth phone with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on www.syncmyride.com.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the system from correctly recognizing spoken commands.

    Clearly speak the word "phone."

Does the SYNC® system respond correctly to the "phone" voice command?

Yes • For a concern with the voice recognition being inoperative or not operating correctly, the system is operating correctly at this time. The concern may have been caused by an insufficiently quiet vehicle. Delete the just-paired Bluetooth phone from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature.
• For a concern with poor quality or no outgoing audio being heard on the outside device during a phone call, GO to Q4
No GO to Q5


Q4   CHECK THE OUTGOING PHONE CALL QUALITY AND VOICE VOLUME
  • Ensure that the Bluetooth phone paired in step 3 has adequate reception.
  • NOTE: Make sure the interior of the vehicle is as quiet as possible. Excessive noise may prevent the call from having clear call quality and acceptable voice volume.

    Using the SYNC® system, place a phone call. For information on making calls from the SYNC® system, refer to the Owner's Literature.
  • Ensure that the called party's phone has adequate reception.
  • Instruct the called party to determine if the call quality is clear and of acceptable volume.
  • Delete the Bluetooth phone paired in step 3 from the SYNC® system. For information on deleting a Bluetooth device from the SYNC® system, refer to the Owner's Literature.

Is the outgoing call quality clear and of acceptable volume?

Yes The system is operating correctly at this time. The concern may have been caused by poor phone reception or an insufficiently quiet vehicle.
No GO to Q5


Q5   CHECK THE MICROPHONE AND MICROPHONE CIRCUITS FOR CORRECT VOLTAGE DROP

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Ignition ON.
  • While back-probing Microphone C9221, measure and record the DC voltage.


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3



Is the voltage between 2.7 and 6.2 volts?

Yes • If diagnosing an intermittent concern, GO to Q6
• If not diagnosing an intermittent concern, GO to Q13
No GO to Q7


Q6   CHECK THE MICROPHONE CIRCUITS FOR INTERMITTENT CONCERNS

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • While back-probing Microphone C9221, measure the DC voltage while agitating the microphone harness back and forth and up and down (wiggle testing).


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3


  • Review the recorded results from step 5.

Does the voltage fluctuate more than 0.5 volts from the recorded result in step 5?

Yes REPAIR the circuit(s), connector, or terminal(s) in question. For corrosion, CLEAN pins or INSTALL a new connector or terminals. For damaged or bent pins, INSTALL new terminals or pins.
No GO to Q12


Q7   CHECK THE MICROPHONE CIRCUITS FOR CORRECT VOLTAGE
  • Ignition OFF.
  • Disconnect: Microphone C9221.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3



Is the voltage between 7.9 and 9.0 volts?

Yes GO to Q12
No GO to Q8


Q8   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   Ground
      C9221-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to Q9


Q9   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   Ground
      C9221-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to Q10
No REPAIR the circuit in question.


Q10   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C2383-12
      C9221-3   C2383-13



Are the resistances less than 3 ohms?

Yes GO to Q11
No REPAIR the circuit in question.


Q11   CHECK THE MICROPHONE CIRCUITS TO THE APIM (SYNC MODULE) FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C9221-2   C9221-3



Is the resistance greater than 10,000 ohms?

Yes GO to Q13
No REPAIR the circuit in question.


Q12   ISOLATE THE MICROPHONE
  • Install a new microphone.
    REFER to: Microphone (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • If necessary, connect: APIM C2383.
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.
  • Speak a command to test the voice recognition for normal operation.

Is the voice recognition functioning correctly?

Yes The system is operating correctly at this time. The concern was caused by an inoperative microphone.
No GO to Q13


Q13   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure they seat and latch correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



All Media Hub Functions Are Inoperative Or Do Not Operate Correctly ( USB Ports, Secure Digital (SD) Card, And Audio Input Jack)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Audio Input Jack Mode, Secure Digital (SD) Card Mode, USB Mode, APIM , and Media Hub.

The media hub requires a power and ground circuit from the APIM to operate. Loss of power or ground disables all media hub functionality.

Possible Sources


PINPOINT TEST R : ALL MEDIA HUB FUNCTIONS ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY (USB (UNIVERSAL SERIAL BUS) PORTS, SECURE DIGITAL (SD) CARD, AND AUDIO INPUT JACK)
R1   CHECK FOR APIM (SYNC MODULE) BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes For DTC U3003:16, GO to Pinpoint Test AM
For DTC U3003:17, GO to Pinpoint Test AN
No GO to R2


R2   RESET THE APIM (SYNC MODULE)
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Test the system for normal operation.

Does the system operate correctly?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to R3


R3   CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT
  • Ignition OFF.
  • Disconnect: Media Hub C3618.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   Ground



Is the voltage greater than 11 volts?

Yes GO to R4
No GO to R5


R4   CHECK THE MEDIA HUB GROUND CIRCUIT
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   C3618-12



Is the voltage greater than 11 volts?

Yes INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to R5


R5   CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT AND GROUND CIRCUIT FOR A SHORT TOGETHER
  • Ignition OFF.
  • Disconnect: APIM C2383.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   C3618-12



Is the resistance greater than 10,000 ohms?

Yes GO to R6
No REPAIR the circuit in question.


R6   CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT AND GROUND CIRCUIT FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   C2383-8
      C3618-12   C2383-38



Are the resistances less than 3 ohms?

Yes GO to R7
No REPAIR the circuit in question.


R7   CHECK THE MEDIA HUB VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-1   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to R8
No REPAIR the circuit.


R8   CHECK THE MEDIA HUB GROUND CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-12   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to R9


R9   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The USB Port(s) Is/Are Inoperative Or Do/Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See USB Mode, APIM , and Media Hub.

The Multi-Media Interface Tester 105-00120 is powered by the USB port.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1252:11 USB Port: Circuit Short to Ground Set by the APIM when a short to ground or over-current condition is detected on the USB cable. This can be caused by a fault on the USB cable, USB port, or by the customer's USB or Secure Digital (SD) card device.
B1252:13 USB Port: Circuit Open Set by the APIM when an open is detected on the USB cable.


Possible Sources


PINPOINT TEST S : THE USB (UNIVERSAL SERIAL BUS) PORT(S) IS/ARE INOPERATIVE OR DO/DOES NOT OPERATE CORRECTLY
S1   CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT
  • Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes GO to S2
No • If the Multi-Media Interface Tester 105-00120 powers on from only one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the Multi-Media Interface Tester 105-00120 does not power on from either USB port, GO to Pinpoint Test R


S2   RESET THE APIM (SYNC MODULE)
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No • If the audio output is not OK from one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the audio output is not OK from both USB ports, GO to S3


S3   VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Insert a known good non-navigation Secure Digital (SD) card.
  • Operate the audio system in Secure Digital (SD) card mode and attempt to play an audio file.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to S4


S4   CHECK THE APIM (SYNC MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes GO to S5
No GO to S7


S5   INSPECT THE USB (UNIVERSAL SERIAL BUS) CABLE, MEDIA HUB, AND APIM (SYNC MODULE)
  • Ignition OFF.
  • Disconnect: USB cable at the media hub.
    REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: USB cable at the APIM .
    REFER to: SYNC Module [APIM] (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Inspect the USB cable, USB cable ends, media hub USB connector port, and APIM USB connector port for damage. Remove any debris.

Is any damage present?

Yes • For the USB cable, INSTALL a new USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• For the media hub, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• For the APIM , PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No GO to S6


S6   CHECK EACH USB (UNIVERSAL SERIAL BUS) PORT FOR FUNCTIONALITY
  • Connect: USB cable at the media hub.
  • Connect: USB cable at the APIM .
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes The system is operating correctly at this time. The concern was caused by the USB connector not being seated correctly.
No GO to S7


S7   ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes The system is operating correctly at this time. The concern was caused by an inoperative USB cable.
No GO to S8


S8   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Secure Digital (SD) Card Slot Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Secure Digital (SD) Card Mode, APIM , and Media Hub.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1252:11 USB Port: Circuit Short to Ground Set by the APIM when a short to ground or over-current condition is detected on the USB cable. This can be caused by a fault in the USB cable, USB port, or by the customer's USB or Secure Digital (SD) card device.
B1252:13 USB Port: Circuit Open Set by the APIM when an open is detected on the USB cable.


Possible Sources


PINPOINT TEST T : THE SECURE DIGITAL (SD) CARD SLOT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
T1   RESET THE APIM (SYNC MODULE)
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Insert a known good non-navigation Secure Digital (SD) card.
  • Operate the audio system in Secure Digital (SD) card mode and attempt to play an audio file.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to T2


T2   VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No • If the audio output is not OK from one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the audio output is not OK from both USB ports, GO to T3


T3   CHECK THE APIM (SYNC MODULE) FOR DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes GO to T4
No GO to T6


T4   INSPECT THE USB (UNIVERSAL SERIAL BUS) CABLE, MEDIA HUB, AND APIM (SYNC MODULE)
  • Ignition OFF.
  • Disconnect: USB cable at the media hub.
    REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: USB cable at the APIM .
    REFER to: SYNC Module [APIM] (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Inspect the USB cable, USB cable ends, media hub USB connector port, and APIM USB connector port for damage and remove any debris.

Is any damage present?

Yes • For the USB cable, INSTALL a new USB cable.
REFER to: SYNC Module [APIM] to Universal Serial Bus (USB) Port Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• For the media hub, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• For the APIM , PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No GO to T5


T5   RECHECK FOR APIM (SYNC MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B1252:11 OR DTC (DIAGNOSTIC TROUBLE CODE) B1252:13
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Perform the APIM self-test.

Is DTC B1252:11 or DTC B1252:13 present?

Yes GO to T7
No GO to T6


T6   ISOLATE THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Insert a known good non-navigation Secure Digital (SD) card.
  • Operate the audio system in Secure Digital (SD) card mode and attempt to play an audio file.

Is the audio output OK for the Secure Digital (SD) card slot?

Yes The system is operating correctly at this time. The concern was caused by an inoperative USB cable.
No GO to T7


T7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Audio Input Jack Is Inoperative Or Does Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Audio Input Jack Mode, APIM , and Media Hub.

Possible Sources


PINPOINT TEST U : THE AUDIO INPUT JACK IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
U1   RESET THE APIM (SYNC MODULE)
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using the audio input jack.

Is the audio output OK for the audio input jack?

Yes The system is operating correctly at this time. The concern was corrected by performing the APIM power reset.
No GO to U2


U2   CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Media Hub C3618.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-7   Ground
      C3618-8   Ground
      C3618-9   Ground
      C3618-10   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to U3


U3   CHECK THE AUDIO INPUT JACK CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-7   Ground
      C3618-8   Ground
      C3618-9   Ground
      C3618-10   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to U4
No REPAIR the circuit in question.


U4   CHECK THE AUDIO INPUT JACK CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C3618-7   C2383-28
      C3618-8   C2383-29
      C3618-9   C2383-10
      C3618-10   C2383-11



Are the resistances less than 3 ohms?

Yes INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
RETEST the system for normal operation. If the concern is still present, GO to U5
No REPAIR the circuit in question.


U5   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Unable To Pair Bluetooth Device

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Bluetooth Mode and SYNC® System.

Possible Sources


PINPOINT TEST V : UNABLE TO PAIR BLUETOOTH DEVICE
V1   CHECK THE BLUETOOTH CONNECTION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, erases navigation and address data, and deletes any devices paired with the SYNC® system.

  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, connect to the SYNC® system using Bluetooth. Follow the tool instructions.
  • Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).
  • Monitor the Bluetooth device paired PID (BT_PAIR) and the Bluetooth device connected PID (BT_CONN).

Do the Parameter Identifications (PIDs) both read "Yes"?

Yes The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature. REVIEW the pairing process with the customer. If the customer's device still does not pair, the fault is with the customer's device.
No GO to V2


V2   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The LH Steering Wheel Switches Are Inoperative Or Do Not Operate Correctly


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Steering Wheel Switch Function.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B11BA:1C Steering Wheel Audio Switch Pack: Circuit Voltage Out of Range Set by the APIM when a short to ground or open is detected on the steering wheel switch circuits.
B11BA:63 Steering Wheel Audio Switch Pack: Circuit / Component Protection Time-Out Set by the APIM when the steering wheel switch is stuck for more than 2 minutes during normal operation, or for more than 3 seconds during the self-test.


Possible Sources


PINPOINT TEST W : THE LH (LEFT-HAND) STEERING WHEEL SWITCHES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY
W1   CHECK THE LH (LEFT-HAND) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS)
  • Ignition ON.
  • Using a diagnostic scan tool, view the APIM Parameter Identifications (PIDs).
  • Monitor the steering wheel switch Parameter Identifications (PIDs) while pressing each LH steering wheel switch.
    • Voice (SW_VOICE)
    • SEEK+ (SW_SEEKPLUS)
    • SEEK– (SW_SEEKMINUS)
    • VOL+ (SW_VOLUP)
    • VOL- (SW_VOLDOWN)

Do the PID values agree with the switch positions?

Yes GO to W12
No • If one or more, but not all PID values are incorrect or always read one particular switch position, INSTALL a new LH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Column Switches, Removal and Installation).

• If all PID values are incorrect or always read one particular switch position, GO to W2


W2   CHECK FOR VOLTAGE FROM THE APIM (SYNC MODULE)

WARNING: Turn the ignition OFF and wait one minute to deplete the backup power supply. Failure to follow this instruction may result in serious personal injury or death in the event of an accidental deployment.

  • Ignition OFF.
  • Remove the driver airbag.
    REFER to: Driver Airbag (501-20B Supplemental Restraint System, Removal and Installation).
  • Disconnect: LH Steering Wheel Switch C2998.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is approximately 5 volts present?

Yes INSTALL a new LH steering wheel switch.
REFER to: Steering Wheel Multifunction Switch (211-05 Steering Column Switches, Removal and Installation).
No GO to W3


W3   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: Clockspring C218C.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to W4
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


W4   CHECK THE STEERING WHEEL HARNESS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C218C-11
      C2998-4   C218C-10



Are the resistances less than 3 ohms?

Yes GO to W5
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


W5   CHECK THE STEERING WHEEL HARNESS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to W6
No INSTALL a new steering wheel.
REFER to: Steering Wheel (211-04 Steering Column, Removal and Installation).


W6   CHECK THE CLOCKSPRING FOR A SHORT TO GROUND
  • Connect: Clockspring C218C.
  • Disconnect: Clockspring C218B.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to W7
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


W7   CHECK THE CLOCKSPRING FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2

    C218B-14 (Component Side)
      C2998-4

    C218B-12 (Component Side)



Are the resistances less than 3 ohms?

Yes GO to W8
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


W8   CHECK THE CLOCKSPRING FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to W9
No INSTALL a new clockspring.
REFER to: Clockspring (501-20B Supplemental Restraint System, Removal and Installation).


W9   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR A SHORT TO GROUND
  • Connect: Clockspring C218B.
  • Disconnect: APIM C2383.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   Ground
      C2998-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to W10
No REPAIR the circuit in question.


W10   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2383-46
      C2998-4   C2383-47



Are the resistances less than 3 ohms?

Yes GO to W11
No REPAIR the circuit in question.


W11   CHECK THE CIRCUITRY TO THE CLOCKSPRING FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C2998-2   C2998-4



Is the resistance greater than 10,000 ohms?

Yes GO to W12
No REPAIR the circuit in question.


W12   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Audio System Does Not Operate Correctly From The FCIM

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Accessory Delay Feature, Audio Extended Play, and FCIM .

Possible Source


PINPOINT TEST X : THE AUDIO SYSTEM DOES NOT OPERATE CORRECTLY FROM THE FCIM (FRONT CONTROLS INTERFACE MODULE)
X1   CHECK THE FDIM (FRONT DISPLAY INTERFACE MODULE) OPERATION
  • Verify the FDIM screen operation.

Does the FDIM operate correctly?

Yes GO to X2
No GO to Pinpoint Test Y


X2   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) PASS THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM , APIM , and FCIM pass the network test?

Yes GO to X3
No • If the ACM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.
• If the APIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Diagnostic Scan Tool.
• If the FCIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The FCIM Does Not Respond To The Diagnostic Scan Tool.


X3   RESET THE AUDIO SYSTEM MODULES AND RECHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Disconnect the battery for 1 minute, then reconnect it.
  • Turn the infotainment system on.
  • Test the FCIM for normal operation.

Does the FCIM operate correctly?

Yes The FCIM is operating correctly at this time. The concern was corrected by resetting the audio system modules.
No GO to X4


X4   RETRIEVE THE ACM (AUDIO FRONT CONTROL MODULE) , APIM (SYNC MODULE) , AND FCIM (FRONT CONTROLS INTERFACE MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM

Are any Diagnostic Trouble Codes (DTCs) present in the ACM , APIM , or FCIM ?

Yes • For ACM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: ACM .
• For APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
• For FCIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: FCIM .
No GO to X5


X5   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.



The FDIM Touchscreen Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See FDIM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B108E:01 Display: General Electrical Failure Set by the APIM when an error is detected in the touch sensing ability of the FDIM .
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information Set by the APIM when communication is missing from the FDIM for more than 1 second with the ignition in RUN.


Possible Sources


PINPOINT TEST Y : THE FDIM (FRONT DISPLAY INTERFACE MODULE) TOUCHSCREEN IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
Y1   OBSERVE THE FDIM (FRONT DISPLAY INTERFACE MODULE) SCREEN
  • Ignition ON.
  • Verify the FDIM operation.

Is the FDIM screen completely inoperative or blank?

Yes GO to Y2
No GO to Y4


Y2   VERIFY THAT THE APIM (SYNC MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the APIM pass the network test?

Yes GO to Y3
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Diagnostic Scan Tool.


Y3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0162:00 SET IN THE APIM (SYNC MODULE)
  • Using a diagnostic scan tool, perform the APIM self-test.

Is DTC U0162:00 set in the APIM ?

Yes INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to Y6


Y4   VERIFY THE TOUCHSCREEN RESPONSE TO TOUCH COMMANDS
  • Press each tab of the 4 corners on the FDIM and observe the touchscreen operation.

Does the FDIM touchscreen respond correctly when each tab is pressed?

Yes VERIFY the customer's specific concern by duplicating the steps that were taken when the original concern was generated. If the concern is not duplicated, the system is operating correctly at this time. INSTRUCT the customer in the correct operation of the FDIM touchscreen.
No GO to Y5


Y5   ENSURE THE TOUCHSCREEN IS CALIBRATED
  • Calibrate the touchscreen.
    REFER to: Touchscreen Calibration (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
  • Verify the touchscreen operation.

Does the FDIM touchscreen respond correctly?

Yes The system is operating correctly at this time. The concern was a result of the touchscreen not being calibrated.
No GO to Y6


Y6   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) B108E:01 SET IN THE APIM (SYNC MODULE)
  • Using a diagnostic scan tool, perform the APIM self-test.

Is DTC B108E:01 set in the APIM ?

Yes INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to Y7


Y7   RESET THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION

NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, erases navigation and address data, and deletes any devices paired with the SYNC® system.

  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Turn the infotainment system on.
  • While pressing each tab of the 4 corners on the FDIM , observe the touchscreen operation.

Does the touchscreen operate correctly?

Yes The FDIM is operating correctly at this time. PERFORM a SYNC® system Master Reset. REFER to the Owner's Literature.
No GO to Y8


Y8   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Navigation Is Inoperative

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Navigation and GPSM .

Removal of the map data Secure Digital (SD) card results in loss of navigation while the card is removed. This is normal operation.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1215:00 External Memory Card: No Sub Type Information Set by the APIM when the map data Secure Digital (SD) card is missing.


Possible Sources


PINPOINT TEST Z : NAVIGATION IS INOPERATIVE
Z1   CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT
  • Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes GO to Z2
No • If the Multi-Media Interface Tester 105-00120 powers on from only one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the Multi-Media Interface Tester 105-00120 does not power on from either USB port, GO to Pinpoint Test R


Z2   RESET THE APIM (SYNC MODULE) AND VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes GO to Z3
No • If the audio output is not OK from one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the audio output is not OK from both USB ports, GO to Pinpoint Test S


Z3   CHECK FOR A MAP DATA SECURE DIGITAL (SD) CARD FAULT MESSAGE
  • Ignition ON.
  • Observe the FDIM display.

Does the FDIM display "Navigation SD Card Fault?"

Yes GO to Z4
No GO to Z6


Z4   VERIFY THE MAP DATA SECURE DIGITAL (SD) CARD IS PRESENT
  • Check for the presence of a map data Secure Digital (SD) card in the media hub Secure Digital (SD) slot.

Is the map data Secure Digital (SD) card present and fully seated?

Yes GO to Z5
No INSTALL the map data Secure Digital (SD) card. TEST the system for normal operation.


Z5   INSPECT THE MAP DATA SECURE DIGITAL (SD) CARD
  • Remove the map data Secure Digital (SD) card.
  • Inspect the map data Secure Digital (SD) card for damage.

Is any damage present?

Yes INSTALL a new map data Secure Digital (SD) card.
No GO to Z6


Z6   VERIFY THAT THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the GPSM pass the network test?

Yes GO to Z7
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The GPSM Does Not Respond To The Diagnostic Scan Tool.


Z7   RETRIEVE THE DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • GPSM

Are any Diagnostic Trouble Codes (DTCs) present in the APIM or GPSM ?

Yes • For APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
• For GPSM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to Z8


Z8   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

NOTE: Before operating the system to determine if the concern is still present, ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees so an adequate GPS signal can be obtained.

  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Compass Is Inoperative Or Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Compass.

Possible Source


PINPOINT TEST AA : THE COMPASS IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY
AA1   VERIFY THAT THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) PASS THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the APIM and GPSM pass the network test?

Yes GO to AA2
No • If the APIM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The APIM Does Not Respond To The Diagnostic Scan Tool.
• If the GPSM failed the network test,
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The GPSM Does Not Respond To The Diagnostic Scan Tool.


AA2   RETRIEVE THE APIM (SYNC MODULE) AND GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • GPSM

Are any Diagnostic Trouble Codes (DTCs) present in the APIM or GPSM ?

Yes • For APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: APIM .
• For GPSM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to AA3


AA3   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

NOTE: Before operating the system to determine if the concern is still present, ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees so an adequate GPS signal can be obtained.

  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0100:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0100:00 Lost Communication with ECM/PCM "A": No Sub Type Information Set by the GPSM when network messages are missing from the PCM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AB : U0100:00
AB1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify if there is an observable symptom present.

Is an observable symptom present?

Yes GO to AB2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AB2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0100:00 set in the GPSM ?

Yes GO to AB3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AB3   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Charging System - 1.0L Fox GTDI (88kW/120PS) (414-00 Charging System - General Information, Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma ,
REFER to: Charging System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Charging System - 1.6L EcoBoost (132kW/180PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See PCM DTC Chart.
No GO to AB4


AB4   CHECK THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are any low or high voltage DTCs recorded in the GPSM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AB5


AB5   CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the PCM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the PCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new PCM .
• For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Powertrain Control Module (PCM) (303-14 Electronic Engine Controls - 1.0L Fox GTDI (88kW/120PS), Removal and Installation).
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Powertrain Control Module (PCM) (303-14A Electronic Engine Controls - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Removal and Installation).

• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Powertrain Control Module (PCM) (303-14B Electronic Engine Controls - 1.6L EcoBoost (132kW/180PS) - Sigma, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0140:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0140:00 Lost Communication With Body Control Module: No Sub Type Information Set by the GPSM when network messages are missing from the BCM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AC : U0140:00
AC1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify if there is an observable symptom present.

Is an observable symptom present?

Yes GO to AC2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AC2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0140:00 set in the GPSM ?

Yes GO to AC3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AC3   CHECK THE BCM (BODY CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the BCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the BCM ?

Yes • For DTC U3003:16,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:16.
• For DTC U3003:17,
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
See U3003:17.
No GO to AC4


AC4   CHECK THE GPSM (GLOBAL POSITIONING SYSTEM MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AC5


AC5   CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the BCM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the BCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0151:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information Set by the APIM when the airbag deployment notification message from the RCM is missing for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AD : U0151:00
AD1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AD2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AD2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0151:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0151:00 set in the APIM ?

Yes GO to AD3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AD3   CHECK THE RCM (RESTRAINTS CONTROL MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the RCM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the RCM ?

Yes For DTC U3003:16 or U3003:17,
REFER to: Pinpoint Test - DTC: FF (501-20B Supplemental Restraint System, Diagnosis and Testing).
No GO to AD4


AD4   CHECK THE APIM (SYNC MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AD5


AD5   CHECK FOR CORRECT RCM (RESTRAINTS CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the RCM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the RCM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new RCM .
REFER to: Restraints Control Module (RCM) (501-20B Supplemental Restraint System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0155:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0155:00 Lost Communication With IPC Control Module: No Sub Type Information Set by the ACM , APIM , Sony® FCIM , and GPSM when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AE : U0155:00
AE1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AE2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 set in the ACM , APIM , Sony® FCIM , or GPSM ?

Yes GO to AE3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE3   CHECK THE IPC (INSTRUMENT PANEL CLUSTER) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes • For DTC U3006:16,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3006:16.
• For DTC U3006:17,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3006:17.
No GO to AE4


AE4   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • Sony® FCIM
    • GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , Sony® FCIM , or GPSM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AE5


AE5   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0155:00 set in more than one module?

Yes GO to AE6
No • If there is an observable symptom,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: General Audio System.
• If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AE6   CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0155:87



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0155:87 Lost Communication With Instrument Panel Cluster (IPC) Control Module: Missing Message Set by the non-branded FCIM when network messages are missing from the IPC for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AF : U0155:87
AF1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AF2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AF2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:87
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:87 set in the FCIM ?

Yes GO to AF3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AF3   CHECK FOR IPC (INSTRUMENT PANEL CLUSTER) BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the IPC self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the IPC ?

Yes • For DTC U3003:16,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:16.
• For DTC U3003:17,
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See U3003:17.
No GO to AF4


AF4   CHECK THE FCIM (FRONT CONTROLS INTERFACE MODULE) FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the FCIM self-test.

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the FCIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AF5


AF5   CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the IPC connector.
  • Repair:
    • corrosion (install new connector or terminals – clean module pins)
    • damaged pins - install new terminals/pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the IPC connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new IPC .
REFER to: Instrument Panel Cluster (IPC) (413-01 Instrumentation, Message Center and Warning Chimes, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U016A:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information Set by the APIM when network messages are missing from the GPSM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AG : U016A:00
AG1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AG2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AG2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U016A:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U016A:00 set in the APIM ?

Yes GO to AG3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AG3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • GPSM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or GPSM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AG4


AG4   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0184:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0184:00 Lost Communication With Radio: No Sub Type Information Set by the APIM when network messages are missing from the ACM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AH : U0184:00
AH1   VERIFY THE CUSTOMER'S CONCERN
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AH2
No The system is operating normally at this time. This DTC may have been set due to high network traffic or an intermittent fault condition.


AH2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0184:00 set in the APIM ?

Yes GO to AH3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AH3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM or APIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AH4


AH4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0253:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information Set by the ACM when network messages are missing from the APIM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AI : U0253:00
AI1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AI2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AI2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0253:00 set in the ACM ?

Yes GO to AI3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AI3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM or APIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AI4


AI4   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0256:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information Set by the ACM and APIM when network messages are missing from the FCIM for more than 5 seconds with the ignition in RUN.


Possible Source


PINPOINT TEST AJ : U0256:00
AJ1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AJ2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AJ2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0256:00 set in the ACM or APIM ?

Yes GO to AJ3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AJ3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AJ4


AJ4   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0256:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0256:00 set in both the ACM and the APIM ?

Yes GO to AJ5
No • If there is an observable symptom,
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See Symptom Chart: General Audio System.
• If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AJ5   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.



U0257:00

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information

NOTE: The FDIM is a non-networked module attached to the APIM . The APIM acts as the gateway module for messages sent over the Infotainment Controller Area Network (I-CAN) between the FDIM , ACM , and FCIM .

Set by the ACM and Sony® FCIM when network messages are missing from the APIM for more than 5 seconds with the ignition in the RUN position. This DTC may be set in conjunction with DTC U0253:00.


Possible Source


PINPOINT TEST AK : U0257:00
AK1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AK2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AK2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0257:00 set in the ACM or FCIM ?

Yes GO to AK3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AK3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • ACM
    • APIM
    • FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the ACM , APIM , or FCIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No GO to AK4


AK4   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:00 SET IN MULTIPLE MODULES
  • Review the recorded results from the self-test.

Is DTC U0257:00 set in both the ACM and FCIM ?

Yes INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
CLEAR the DTCs. Using a diagnostic scan tool, RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs). If DTC U0257:00 is still present, GO to AK5
No • If there is an observable symptom,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: General Audio System.
• If there is no observable symptom, the system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AK5   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U0257:87

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Network Message Chart.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U0257:87 Lost Communication With Front Controls / Display Interface Module: Missing Message

NOTE: The FDIM is a non-networked module attached to the APIM . The APIM acts as the gateway module for messages sent over the Infotainment Controller Area Network (I-CAN) between the FDIM , ACM , and FCIM .

Set by the non-branded FCIM when network messages are missing from the APIM for more than 5 seconds with the ignition in the RUN position. This DTC may be set in conjunction with DTC U0253:00.


Possible Source


PINPOINT TEST AL : U0257:87
AL1   VERIFY THE CUSTOMER'S CONCERN
  • Ignition ON.
  • Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AL2
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AL2   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0257:87
  • Ignition ON.
  • Using a diagnostic scan tool, clear all Continuous Memory Diagnostic Trouble Codes (CMDTCs).
  • Ignition OFF.
  • Ignition ON.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0257:87 set in the FCIM ?

Yes GO to AL3
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault condition.


AL3   CHECK FOR BATTERY VOLTAGE OUT-OF-RANGE DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the self-test for the following modules:
    • APIM
    • FCIM

Are any low or high voltage Diagnostic Trouble Codes (DTCs) recorded in the APIM or FCIM ?

Yes • For DTC U3003:16, GO to Pinpoint Test AM
• For DTC U3003:17, GO to Pinpoint Test AN
No INSTALL a new FDIM .
REFER to: Front Display Interface Module (FDIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
CLEAR the DTCs. Using a diagnostic scan tool, RETRIEVE all Continuous Memory Diagnostic Trouble Codes (CMDTCs). If DTC U0257:87 is still present, GO to AL4


AL4   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U3003:16


Refer to Wiring Diagrams Cell 130 for schematic and connector information.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3003:16 Battery Voltage: Circuit Voltage Below Threshold Set by the ACM , APIM , FCIM , and GPSM when the supply voltage falls below 10 volts for at least 10 seconds during normal operation or for more than 250 milliseconds during the self-test.


Possible Sources


PINPOINT TEST AM : U3003:16
AM1   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:16
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.
  • Wait at least 15 seconds.
  • Using a diagnostic scan tool, repeat the self-test for the module in question.

Is DTC U3003:16 still present?

Yes GO to AM2
No The system is operating correctly at this time. The DTC may have been set due to a previous low battery voltage condition.


AM2   CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) IN THE PCM (POWERTRAIN CONTROL MODULE)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any voltage-related Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For DTC P0562 or P0563 set for vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Charging System - 1.0L Fox GTDI (88kW/120PS) (414-00 Charging System - General Information, Diagnosis and Testing). See PCM DTC Chart.
• For DTC P0562 or P0563 set for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma ,
REFER to: Charging System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See PCM DTC Chart.
• For DTC P0562 or P0563 set for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Charging System - 1.6L EcoBoost (132kW/180PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See PCM DTC Chart.
No GO to AM3


AM3   CHECK THE BATTERY CONDITION AND STATE OF CHARGE
  • Check the battery condition and verify that the battery is fully charged.
    REFER to: Battery (414-01 Battery, Mounting and Cables, Diagnosis and Testing).
    See Battery Condition Test.

Is the battery OK and fully charged?

Yes GO to AM4
No • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Charging System - 1.0L Fox GTDI (88kW/120PS) (414-00 Charging System - General Information, Diagnosis and Testing). See Symptom Chart: Charging System.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma ,
REFER to: Charging System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart: Charging System.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Charging System - 1.6L EcoBoost (132kW/180PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart: Charging System.


AM4   CHECK THE SUSPECT MODULE VOLTAGE SUPPLY
  • Ignition OFF.
  • Measure and record the voltage at the battery.
  • Disconnect the audio system module setting DTC U3003:16.
  • Ignition ON.
  • Measure the voltage between the module setting DTC U3003:16 and ground.
  • For the ACM , measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-1   Ground


  • For the APIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2383-1   Ground


  • For the FCIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-8   Ground


  • For the GPSM , measure:


    Positive Lead Measurement / Action Negative Lead
      C9050-1   Ground



Is the voltage within 0.2 volts of the recorded battery voltage?

Yes GO to AM5
No REPAIR the circuit for high resistance.


AM5   CHECK THE SUSPECT MODULE GROUND CIRCUIT
  • Measure the voltage at the suspect module.
  • For the ACM , measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-1   C240A-13


  • For the APIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2383-1   C2383-37


  • For the FCIM , measure:


    Positive Lead Measurement / Action Negative Lead
      C2402-8   C2402-5


  • For the GPSM , measure:


    Positive Lead Measurement / Action Negative Lead
      C9050-1   C9050-6



Is the suspect module voltage greater than 11 volts?

Yes • For the ACM , GO to AM6
• For the APIM , GO to AM7
• For the FCIM , GO to AM8
• For the GPSM , GO to AM9
No REPAIR the circuit in question.


AM6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AM7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AM8   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.


AM9   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



U3003:17



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
U3003:17 Battery Voltage: Circuit Voltage Above Threshold Set by the ACM , APIM , FCIM , and GPSM when the supply voltage is more than 15.8 volts for more than 250 milliseconds during normal operation or the self-test.


Possible Sources


PINPOINT TEST AN : U3003:17
AN1   RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U3003:17
  • Ignition ON.
  • Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) for the module in question.
  • Wait at least 10 seconds.
  • Using a diagnostic scan tool, perform the self-test for the module in question.

Is DTC U3003:17 present?

Yes GO to AN2
No The system is operating correctly at this time. The DTC may have been set previously during battery charging or while jump starting the vehicle.


AN2   CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN MULTIPLE MODULES
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are high voltage Diagnostic Trouble Codes (DTCs) such as B1676, P0563, or U3003:17 set in more than one module?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Charging System - 1.0L Fox GTDI (88kW/120PS) (414-00 Charging System - General Information, Diagnosis and Testing). See Symptom Chart, System voltage high.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma ,
REFER to: Charging System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart, System voltage high.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Charging System - 1.6L EcoBoost (132kW/180PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart, System voltage high.
No GO to AN3


AN3   CHECK THE BATTERY VOLTAGE
  • Turn off all interior lights, exterior lights, and accessories.
  • Start and run the engine at approximately 2,000 RPM for 3 minutes while monitoring the battery voltage.

Does the battery voltage rise to 15.5 volts or higher?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Charging System - 1.0L Fox GTDI (88kW/120PS) (414-00 Charging System - General Information, Diagnosis and Testing). See Symptom Chart, System voltage high.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma ,
REFER to: Charging System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart, System voltage high.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Charging System - 1.6L EcoBoost (132kW/180PS) - Sigma (414-00 Charging System - General Information, Diagnosis and Testing).
See Symptom Chart, System voltage high.
No • For the ACM , GO to AN4
• For the APIM , GO to AN5
• For the FCIM , GO to AN6
• For the GPSM , GO to AN7


AN4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN5   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


AN6   CHECK FOR CORRECT FCIM (FRONT CONTROLS INTERFACE MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the FCIM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the FCIM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new FCIM .
REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. Address the root cause of any connector or pin issues.


AN7   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.





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