415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display 2014 Fiesta
Diagnosis and Testing Procedure revision date: 08/6/2013

Information and Entertainment System

For a SYNC®-related concern, refer to the SYNC® System Symptom Chart before connecting the scan tool and beginning DTC -based diagnostics.

DTC Chart: ACM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B1A01:01 Speaker #1: General Electrical Failure
B1A01:11 Speaker #1: Circuit Short To Ground
B1A01:12 Speaker #1: Circuit Short To Battery
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test H
B1A02:01 Speaker #2: General Electrical Failure
B1A02:11 Speaker #2: Circuit Short To Ground
B1A02:12 Speaker #2: Circuit Short To Battery
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test J
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test L
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test L
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test L
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test L
B1A04:01 Speaker #4: General Electrical Failure   GO to Pinpoint Test M
B1A04:11 Speaker #4: Circuit Short To Ground   GO to Pinpoint Test M
B1A04:12 Speaker #4: Circuit Short To Battery   GO to Pinpoint Test M
B1A04:13 Speaker #4: Circuit Open   GO to Pinpoint Test M
B1A56:21 Antenna: Signal Amplitude < Minimum If DTC B1A56:21 sets after running the bezel diagnostic tests, DISREGARD this DTC . This test is used for end of line or repair bay testing at the Ford plant. Each plant has its own assigned frequency and signal strength requirements. The running and passing of this test depends on local radio stations. If no local station is broadcasting on the required frequency, the test will fail.
B1A89:11 Satellite Antenna: Circuit Short To Ground
B1A89:13 Satellite Antenna: Circuit Open
B1D19:49 Compact Disc Unit: Internal Electronic Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B1D19:49 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
B1D19:4B Compact Disc Unit: Over Temperature The ACM was over temperature. This may occur during extended use. Audio operation can resume after the ACM cools. CLEAR the DTC . This is normal operation.
U0155:00 Lost Communication With IPC Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AI
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM .

  GO to Pinpoint Test AK
U201A:51 Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new ACM to correct the failure to retain configuration data.
      REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3000:96 Control Module: Component Internal Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:96 is retrieved again, INSTALL a new ACM .
    REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: APIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
B108E:01 Display: General Electrical Failure   GO to Pinpoint Test Y
B116A:01 Handset Microphone: General Electrical Failure   GO to Pinpoint Test Q
B11BA:1C Steering Wheel Audio Switch Pack: Circuit Voltage Out of Range   GO to Pinpoint Test W
B11BA:63 Steering Wheel Audio Switch Pack: Circuit / Component Protection Time-Out   GO to Pinpoint Test W
B1215:00 External Memory Card: No Sub Type Information   GO to Pinpoint Test Z
B1252:11 USB Port: Circuit Short To Ground
B1252:13 USB Port: Circuit Open
B12B8:11 USB Port #2: Circuit Short To Ground

NOTE: This DTC refers to USB port #2 on the APIM itself, which is not used.

  • INSPECT the APIM USB port #2 for damage and REMOVE any debris.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC B12B8:11 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
C1001:01 Vision System Camera: General Electrical Failure
REFER to: Parking Aid (413-13B Parking Aid - Vehicles With: Parking Aid Camera, Diagnosis and Testing).
See The Rear Video Is Inoperative.
U0151:00 Lost Communication With Restraints Control Module: No Sub Type Information   GO to Pinpoint Test AD
U0155:00 Lost Communication With Instrument Panel Cluster IPC Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0162:00 Lost Communication With Navigation Display Module: No Sub Type Information   GO to Pinpoint Test Y
U016A:00 Lost Communication With Global Positioning System Module: No Sub Type Information   GO to Pinpoint Test AG
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AH
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AJ
U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U1A00:87 Private Communication Network: Missing Message   GO to Pinpoint Test C
U2017:45 Control Module Software #2: Program Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2017:45 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:51 Control Module Software #2: Not Programmed
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:52 Control Module Software #2: Not Activated
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2017:54 Control Module Software #2: Missing Calibration
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect APIM programming/provisioning. CHECK the vehicle service history for recent service actions related to the APIM .
    • If there have been recent service actions with the APIM , REPEAT/PERFORM the APIM programming as directed by the diagnostic scan tool.
      REFER to: SYNC Module [APIM] Programming (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
      See APIM Programming.
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:04 Control Module: System Internal Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:04 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
U3000:88 Control Module: Bus Off

NOTE: The module was unable to communicate on the network at a point in time. The fault is not currently present since the module had to communicate with the diagnostic scan tool to report this DTC .

To avoid repeat network concerns:

  • INSPECT for damaged or corroded wiring at the APIM . Refer to Wiring Diagrams Cell 14 for schematic and connector information.
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the network test with the diagnostic scan tool.
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: FCIM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0009:88 (Sony® FCIM only) High Speed CAN Communication Bus (-) Shorted to Bus (+): Bus off The module was unable to communicate on the network at a point in time. The fault is not currently present (the module had to communicate with the diagnostic scan tool to report this DTC . VERIFY the integrity of the connectors and wiring.
U0155:00 (Sony® FCIM only) Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0155:87 (Non-branded FCIM only) Lost Communication With Instrument Panel Cluster (IPC) Control Module: Missing Message   GO to Pinpoint Test AF
U0257:00 (Sony® FCIM only) Lost Communication With Front Controls / Display Interface Module: No Sub Type Information

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM .

  GO to Pinpoint Test AK
U0257:87 (Non-branded FCIM only) Lost Communication With Front Controls / Display Interface Module: Missing Message

NOTE: Despite the description, this DTC applies to the FDIM , not the FCDIM

  GO to Pinpoint Test AL
U0423:00 (Sony® FCIM only) Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2013:63 Switch Pack: Circuit/Component Protection Time-Out
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2013:63 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U201A:51 (Non-branded FCIM only) Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the ACM .
    • If there have been no recent service actions, INSTALL a new FCIM to correct the failure to retain configuration data.
      REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new FCIM .
    REFER to: Front Controls Interface Module (FCIM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


DTC Chart: GPSM

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




  DTC Description Action
U0100:00 Lost Communication with ECM/PCM "A": No Sub Type Information   GO to Pinpoint Test AB
U0140:00 Lost Communication With Body Control Module: No Sub Type Information   GO to Pinpoint Test AC
U0155:00 Lost Communication With Instrument Panel Cluster ( IPC ) Control Module: No Sub Type Information   GO to Pinpoint Test AE
U0401:00 Invalid Data Received from ECM/PCM A: No Sub Type Information

RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the PCM .

  • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Electronic Engine Controls (303-14 Electronic Engine Controls - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing).
  • For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14A Electronic Engine Controls - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
  • For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
    REFER to: Electronic Engine Controls (303-14B Electronic Engine Controls - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
U0422:00 Invalid Data Received from Body Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the BCM .
REFER to: Body Control Module (BCM) (419-10 Multifunction Electronic Modules, Diagnosis and Testing).
U0423:00 Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the GPSM .
    • If there have been no recent service actions, INSTALL a new GPSM to correct the failure to retain configuration data.
      REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:09 Control Module: Component Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, DISCONNECT the battery for 1 minute, then reconnect it.
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:09 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3000:42 Control Module: General Memory Failure
  • CLEAR the Diagnostic Trouble Codes (DTCs).
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:42 is retrieved again, INSTALL a new GPSM .
    REFER to: Global Positioning System Module (GPSM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AM
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AN


Symptom Charts

Symptom Chart: General Audio System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
A module does not respond to the diagnostic scan tool
  • Fuse
  • Wiring, terminals, or connectors
  • Module

REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See Symptom Chart.
The LH steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test W
The CD player is inoperative or does not operate correctly
  • CD
  • ACM
  • INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system.
    • If the system operates correctly, the concern was caused by a damaged CD .
    • If the system does not operate correctly, INSTALL a new ACM .
      REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
The speed compensated volume does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test D
The compass is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test AA
The audio system does not operate correctly from the FCIM Refer to the Pinpoint Test   GO to Pinpoint Test X
The FCIM illumination is inoperative or does not dim
  • Illumination system concern
  • FCIM

REFER to: Instrument Panel Cluster (IPC) and Panel Illumination (413-00 Instrument Panel Cluster (IPC) and Panel Illumination, Diagnosis and Testing).
See Symptom Chart: Instrument Cluster and Panel Illumination.
The FDIM touchscreen is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test Y
The FDIM displays “Navigation SD Card Fault” Refer to the Pinpoint Test   GO to Pinpoint Test Z


Symptom Chart: HD Radio® System - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Echo, stutter, skip, or repeat Radio broadcaster time alignment error ADVISE the customer that the HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable that were once available
  • Broadcast station not broadcasting
  • Broadcast station maintenance
  • Broadcast program change
  • Broadcast station change
  • Station unavailable for the current location
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using the seek, tune, or scan functions
  • Unavailable stations
  • Insufficient waiting time
ADVISE the customer that the scan function does not scan for multicast channels. There must be an available FM multicast channel in order to output High Definition (HD) content. If FM multicast channels are available, HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) are unavailable when using a radio preset or direct tune
  • Station unavailable for the current location
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available FM multicast channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
FM multicast channels (HD2, HD3, HD4, etc.) have an audio mute delay when using a radio preset or direct tune Insufficient waiting time ADVISE the customer that FM multicast channels take time to decode and make the audio available. The HD Radio® is functioning correctly.
High Definition (HD) not immediately available when using the seek or tune functions Insufficient waiting time ADVISE the customer that the HD Radio® takes time to detect and switch from analog to digital. The High Definition (HD) icon turns orange when the digital broadcast is available. The HD Radio® is functioning correctly.
Metadata does not match audio being played Radio broadcaster data error ADVISE the customer that the HD Radio® is functioning correctly.
Metadata is not shown for the selected frequency Radio broadcaster data error ADVISE the customer that the HD Radio® is functioning correctly.
Sound dropout when analog transitions to High Definition (HD) Radio broadcaster digital encoder error ADVISE the customer to turn HD off for this frequency to allow the analog signal to be heard. The HD Radio® is functioning correctly.
Sound dropout while listening to FM multicast channels (HD2, HD3, HD4, etc.) Digital signal loss ADVISE the customer that FM multicast channels do not have analog equivalents. The HD Radio® is functioning correctly.
Sound transitioning between High Definition (HD) and analog
  • Digital signal loss
  • Poor reception
ADVISE the customer that there must be an available High Definition (HD) channel in order to output High Definition (HD) content. The HD Radio® is functioning correctly.
Volume fluctuation Radio broadcaster audio alignment error ADVISE the customer that the HD Radio® is functioning correctly.


Symptom Chart: Navigation - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Navigation is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test Z
The SIRIUS data services are not available Refer to the Pinpoint Test   GO to Pinpoint Test C


Symptom Chart: Satellite Radio - If Equipped

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Poor reception Refer to the Pinpoint Test   GO to Pinpoint Test B
Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B
The satellite radio is inoperative or does not operate correctly Refer to the Pinpoint Test   GO to Pinpoint Test B


Symptom Chart: Sound Quality

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
Poor reception - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
Continuous seek or scan - AM / FM Refer to the Pinpoint Test   GO to Pinpoint Test A
A loud popping sound is heard when cycling the ignition Refer to the Pinpoint Test   GO to Pinpoint Test E
Poor sound quality or distorted sound from one or more speakers (not all speakers) Refer to the Pinpoint Test   GO to Pinpoint Test F
No sound from all speakers Refer to the Pinpoint Test   GO to Pinpoint Test G
The Left Front (LF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test H
The Left Front (LF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test I
The Right Front (RF) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test J
The Right Front (RF) door tweeter speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test K
The Right Rear (RR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test L
The Left Rear (LR) door speaker is inoperative Refer to the Pinpoint Test   GO to Pinpoint Test M


Symptom Chart: SYNC® System

Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).




Condition Possible Sources Actions
All SYNC® Services features are inoperative or inaccurate (traffic, directions, and information) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test O
The SYNC® system voice or tone prompts, Text-To-Speech (TTS) feature, or ringtones are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
During a phone call, no incoming audio is heard in the vehicle Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test P
Voice recognition is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
During a phone call, poor quality or no outgoing audio is heard on the outside device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test Q
No sound from all SYNC® audio sources (Bluetooth, USB , Secure Digital (SD) card, audio input jack) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test N
The SYNC® steering wheel switches are inoperative or do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test W
All media hub functions are inoperative or do not operate correctly ( USB ports, Secure Digital (SD) card, and audio input jack) Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test R
The USB port(s) is/are inoperative or does/do not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test S
The Secure Digital (SD) card slot is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test T
The audio input jack is inoperative or does not operate correctly Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test U
Unable to pair Bluetooth device Refer to the Pinpoint Test PERFORM the APIM Reset.
REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
If the concern is still present, GO to Pinpoint Test V
An individual Bluetooth device feature is inoperative (text messaging, media playback or controls, phone book download, call history, or call waiting) Customer's device compatibility
  • PERFORM the APIM Reset.
    REFER to: Reset the SYNC Module [APIM] (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, General Procedures).
  • INSTRUCT the customer to review the device compatibility list. REFER to www.syncmyride.com. It is normal operation for unsupported or incompatible Bluetooth features to be unavailable through the SYNC® system.
  • If the inoperative feature is compatible, ADVISE the customer to check their device for firmware updates, and if required, reset their device following the manufacturer's instructions.
911 Assist™ or Vehicle Health Report (VHR) is inoperative or does not operate correctly
  • Unregistered SYNC® owner account
  • RCM misconfiguration
  • IPC misconfiguration
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • This error message appears due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the IPC or RCM .
    • If there have been no recent service actions, the APIM has failed to retain configuration data. PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.


Pinpoint Tests

Poor Reception Or Continuous Seek Or Scan - AM - FM


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See AM / FM Radio and Antenna.

The RDS function allows the vehicle operator to choose which genre (category) of music to listen to. When the SCAN button is pressed, the ACM only stops at channels falling within the selected category. If no channel in the selected category is found, the ACM continues to scan without stopping. This can appear to be a reception issue, but it is actually due to the customer's setting.

Possible Sources


PINPOINT TEST A : POOR RECEPTION OR CONTINUOUS SEEK OR SCAN - AM (AMPLITUDE MODULATION) - FM (FREQUENCY MODULATION)
A1   CHECK THE AUDIO SYSTEM RECEPTION WITH THE ENGINE RUNNING
  • Operate the audio system in AM / FM mode.
  • Check the reception with the engine running, and with the engine off.

Is poor reception only present with the engine running?

Yes GO to A2
No GO to A4


A2   CHECK THE GENERATOR
  • Ignition OFF.
  • Disconnect: Wiring harness to the generator voltage regulator.
  • Start the engine.
  • Operate the audio system in AM / FM mode.

Is the reception OK?

Yes INSTALL a new generator.
• For vehicles with the 1.0L Fox GTDI (88kW/120PS),
REFER to: Generator - 1.0L EcoBoost (90kW/120PS) (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Generator - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).

• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Generator - 1.6L EcoBoost (132kW/180PS) - Sigma (414-02 Generator and Regulator, Removal and Installation).
No GO to A3


A3   CHECK THE IGNITION CIRCUITS
  • Ignition OFF.
  • Connect: Wiring harness to the generator voltage regulator.
  • Visually inspect the engine compartment and make sure all ignition coils are correctly and securely connected, and that there are no visible cracks in the coil housings.
  • Inspect all the wiring harnesses and connectors for damaged insulation and loose or broken conditions.

Are the ignition components OK?

Yes USE a jumper cable to ground various parts of the vehicle (example: engine, fenders, quarter panels, stone deflectors, air cleaner, body sheet metal) to the frame. When the noise is eliminated, PROVIDE a permanent ground where necessary.
No REPAIR the ignition system as necessary.


A4   CHECK THE ANTENNA ENABLE CIRCUIT FOR CORRECT VOLTAGE
  • Ignition OFF.
  • Disconnect: Antenna C9021.
  • Ignition ON.
  • Operate the audio system in AM / FM mode.
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   Ground



Is the voltage greater than 11 volts?

Yes GO to A7
No GO to A5


A5   CHECK THE ANTENNA ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   Ground




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A6
No REPAIR the circuit.


A6   CHECK THE ANTENNA ENABLE CIRCUIT FOR AN OPEN
  • Measure:

      For vehicles without satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-1   C240A-2




      For vehicles with satellite radio, measure:


    Positive Lead Measurement / Action Negative Lead
      C9021-2   C240A-2



Is the resistance less than 3 ohms?

Yes GO to A20
No REPAIR the circuit.


A7   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: AM / FM antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A8


A8   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A9
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A9   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM Front AM / FM antenna coaxial cable core at the inline connection
    AM / FM antenna coaxial cable shield at the ACM Front AM / FM antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to A10
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A10   CHECK THE FRONT AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A11
No REPAIR or INSTALL a new front AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A11   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: AM / FM antenna coaxial cable at the antenna unit.
    REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A12


A12   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A13
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A13   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable core at the antenna unit (harness side)
    AM / FM antenna coaxial cable shield at the ACM AM / FM antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to A14
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A14   CHECK THE REAR AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A15
No REPAIR or INSTALL a new rear AM / FM antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).


A15   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: AM / FM antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to A16


A16   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to A17
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A17   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable core at the ACM AM / FM antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to A18
No INSTALL a new antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A18   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna coaxial cable shield at the ACM   Ground



Is the resistance less than 1 ohm?

Yes GO to A20
No GO to A19


A19   CHECK THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the AM / FM antenna.
    REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    AM / FM antenna unit shield at the antenna unit (component side) AM / FM antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new AM / FM antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


A20   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (install new connectors or terminals - clean module pins)
    • damaged or bent pins - install new terminals pins
    • pushed-out pins - install new pins as necessary
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Satellite Radio Is Inoperative, Has Poor Reception, or No Sound (If Equipped)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See MyKey® and Satellite Radio.

When a satellite radio subscription is activated, the Electronic Serial Number (ESN) of the satellite receiver built into the ACM is associated with the VIN .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.


Possible Sources


PINPOINT TEST B : THE SATELLITE RADIO IS INOPERATIVE, HAS POOR RECEPTION, OR NO SOUND (IF EQUIPPED)
B1   VERIFY AN ACTIVE SUBSCRIPTION
  • Operate the audio system in satellite radio mode and observe the infotainment display.

Does the display indicate that the subscription has expired?

Yes The subscription has expired. INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No GO to B2


B2   CHECK THE RECEPTION
  • Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.
  • Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).
  • Monitor the satellite signal strength (SAT_SIG_STR) PID .
  • If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes GO to B3
No GO to B6


B3   CHECK THE SATELLITE RADIO SYSTEM FOR CORRECT OPERATION
  • Operate multiple channels with the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.
No GO to B4


B4   CHECK FOR PROMOTIONAL CHANNEL 184
  • Select channel 184.

Does the satellite radio system receive channel 184 with normal sound quality?

Yes GO to B5
No GO to B6


B5   VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE
  • Retrieve the satellite radio Electronic Serial Number (ESN).
    REFER to: Satellite Radio Serial Number Retrieval (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
  • Contact the SIRIUS Dealer Support Line (888-465-8528).
  • Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.
  • Follow the actions from step 2 to obtain "Good," "Very Good," or "Excellent" reception.
  • Operate the audio system in satellite radio mode.
  • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.

    Request SIRIUS send the activation signal to the vehicle 2-3 times.
  • Operate multiple channels with the audio system in satellite radio mode.

Does the satellite radio system receive multiple channels with normal sound quality?

Yes The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the VIN and Electronic Serial Number (ESN) SIRIUS had on file not matching the VIN and Electronic Serial Number (ESN) from the vehicle.
No GO to B6


B6   CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes • For DTC B1A89:11 or DTC B1A89:13, GO to B7
• For all other Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to B20


B7   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Satellite radio antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B8


B8   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B9
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B9   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio coaxial cable core at the ACM Front satellite radio antenna coaxial cable core at the inline connection
    Satellite radio antenna coaxial cable shield at the ACM Front satellite radio antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to B10
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B10   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B11
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B11   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B12


B12   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B13
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B13   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable core at the antenna unit (harness side)
    Satellite radio antenna coaxial cable shield at the ACM Satellite radio antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to B14
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B14   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B15
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


B15   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to B16


B16   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to B17
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B17   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to B18
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B18   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side)   Ground



Is the resistance less than 1 ohm?

Yes GO to B20
No GO to B19


B19   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side) Satellite radio antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


B20   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SIRIUS Data Services Are Not Available (If Equipped)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SIRIUS Data Services and Media Hub.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A89:11 Satellite Antenna: Circuit Short To Ground Set by the ACM when a short to ground is detected on the satellite radio coaxial cable for more than 1 second. This DTC can be either continuous or on-demand.
B1A89:13 Satellite Antenna: Circuit Open Set by the ACM when an open is detected on the satellite radio coaxial cable for more than 250 milliseconds. This DTC can be either continuous or on-demand.
U1A00:87 Private Communication Network: Missing Message Set by the APIM when messages are missing from the ACM on the Satellite digital radio Data Link (SDL) circuits.


Removal of the map data Secure Digital (SD) card results in the loss of SIRIUS Data Services while the card is removed. This is normal operation.

Possible Sources


PINPOINT TEST C : THE SIRIUS DATA SERVICES ARE NOT AVAILABLE
C1   VERIFY THE MAP DATA SECURE DIGITAL (SD) CARD IS PRESENT
  • Check for the presence of a map data Secure Digital (SD) card in the media hub Secure Digital (SD) card slot.

Is the map data Secure Digital (SD) card present and fully seated?

Yes GO to C2
No INSTALL the map data Secure Digital (SD) card. TEST the system for normal operation.


C2   INSPECT THE MAP DATA SECURE DIGITAL (SD) CARD
  • Remove the map data Secure Digital (SD) card.
  • Inspect the map data Secure Digital (SD) card for damage.

Is any damage present?

Yes INSTALL a new map data Secure Digital (SD) card.
No GO to C3


C3   CHECK THE USB (UNIVERSAL SERIAL BUS) PORTS FOR POWER OUTPUT
  • Connect: Multi-Media Interface Tester 105-00120.

Does the Multi-Media Interface Tester 105-00120 power on from both USB ports?

Yes GO to C4
No • If the Multi-Media Interface Tester 105-00120 powers on from only one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the Multi-Media Interface Tester 105-00120 does not power on from either USB port, GO to Pinpoint Test R


C4   RESET THE APIM (SYNC MODULE) AND VERIFY THE OPERATION OF THE USB (UNIVERSAL SERIAL BUS) CABLE
  • Remove any devices connected to the media hub.
  • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, attempt to play an audio file using each USB port.

Is the audio output OK for each USB port?

Yes GO to C5
No • If the audio output is not OK from one USB port, INSTALL a new media hub.
REFER to: Media Hub (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).

• If the audio output is not OK from both USB ports, GO to Pinpoint Test S


C5   VERIFY AN ACTIVE SUBSCRIPTION

NOTE: The status of the satellite radio subscription should be disregarded in this step since SIRIUS Data Services does not require a satellite radio subscription to operate.

  • Access the Subscription Info selection in the touchscreen Travel Link menu.

Does the display indicate "Unsubscribed" for traffic, weather, fuel prices, movie times, sports, weather map, or ski conditions?

Yes • If the display indicates "Unsubscribed" for one or more, but not all categories mentioned above, GO to C30
• If the display indicates "Unsubscribed" for all categories mentioned above, INSTRUCT the customer to contact SIRIUS to reactivate the subscription.
No GO to C6


C6   CHECK THE RECEPTION
  • Drive the vehicle to an open location that is free from obstacles such as tall buildings or large trees.
  • Using a diagnostic scan tool, view the ACM Parameter Identifications (PIDs).
  • Monitor the satellite signal strength (SAT_SIG_STR) PID .
  • If the PID reads "No Signal" or "Poor," move the vehicle to another area and retest until "Good," "Very Good," or "Excellent" PID values are obtained.

Can a "Good," "Very Good," or "Excellent" PID value be obtained?

Yes GO to C7
No GO to C10


C7   CHECK THE SIRIUS DATA SERVICES FOR CORRECT OPERATION
  • Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes The system is operating correctly at this time. The concern was a result of obstructions in the antenna's line of sight.
No GO to C8


C8   CHECK FOR PROMOTIONAL CHANNEL 184
  • Operate the audio system in satellite radio mode.
  • Select channel 184.

Does the satellite radio system receive promotional channel 184 with normal sound quality?

Yes GO to C9
No GO to C10


C9   VERIFY THAT THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) ON FILE MATCH THE VIN (VEHICLE IDENTIFICATION NUMBER) AND ELECTRONIC SERIAL NUMBER (ESN) FROM THE VEHICLE
  • Retrieve the satellite radio Electronic Serial Number (ESN).
    REFER to: Satellite Radio Serial Number Retrieval (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, General Procedures).
  • Contact the SIRIUS Dealer Support Line (888-465-8528).
  • Ensure that the VIN and Electronic Serial Number (ESN) SIRIUS has on the customer's file match the VIN and Electronic Serial Number (ESN) retrieved from the vehicle.
  • Follow the actions from step 4 to obtain "Good," "Very Good," or "Excellent" reception.
  • Operate the infotainment system in SIRIUS Data Services mode.
  • NOTE: It may take up to 30 minutes for the activation signal to be received and satellite radio functions to operate.

    Request SIRIUS send the activation signal to the vehicle 2-3 times.
  • Operate the infotainment system in SIRIUS Data Services mode and observe the infotainment display.

Do SIRIUS Data Services operate correctly?

Yes The system is operating correctly at this time. The concern was a result of the activation signal needing to be resent or the VIN and Electronic Serial Number (ESN) SIRIUS had on file not matching the VIN and Electronic Serial Number (ESN) from the vehicle.
No GO to C10


C10   CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the ACM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the ACM ?

Yes • For DTC B1A89:11 or DTC B1A89:13, GO to C12
• For all other ACM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to C11


C11   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, clear the APIM Diagnostic Trouble Codes (DTCs).
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes • For DTC U1A00:87, GO to C25
• For all other APIM Diagnostic Trouble Codes (DTCs),
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to C29


C12   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Satellite radio antenna coaxial cable at the ACM .
    REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Disconnect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
    REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C13


C13   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C14
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C14   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio coaxial cable core at the ACM Front satellite radio antenna coaxial cable core at the inline connection
    Satellite radio antenna coaxial cable shield at the ACM Front satellite radio antenna coaxial cable shield at the inline connection



Are the resistances less than 1 ohm?

Yes GO to C15
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C15   CHECK THE FRONT SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C16
No REPAIR or INSTALL a new front satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C16   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna inline coaxial cable connection behind the RH lower cowl trim panel.
  • Disconnect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C17


C17   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C18
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C18   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable core at the antenna unit (harness side)
    Satellite radio antenna coaxial cable shield at the ACM Satellite radio antenna coaxial cable shield at the antenna unit (harness side)



Are the resistances less than 1 ohm?

Yes GO to C19
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C19   CHECK THE REAR SATELLITE RADIO ANTENNA COAXIAL CABLE CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C20
No REPAIR or INSTALL a new rear satellite radio antenna coaxial cable.
REFER to: Audio Unit Antenna Cable (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).


C20   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Connect: Satellite radio antenna coaxial cable at the antenna unit.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground
    Satellite radio antenna coaxial cable shield at the ACM   Ground



Is any voltage present?

Yes INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to C21


C21   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM   Ground



Is the resistance greater than 10,000 ohms?

Yes GO to C22
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C22   CHECK THE SATELLITE RADIO ANTENNA UNIT CORE AND SHIELD FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna coaxial cable core at the ACM Satellite radio antenna coaxial cable shield at the ACM



Is the resistance greater than 10,000 ohms?

Yes GO to C23
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C23   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO GROUND
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side)   Ground



Is the resistance less than 1 ohm?

Yes GO to C29
No GO to C24


C24   CHECK THE SATELLITE RADIO ANTENNA UNIT SHIELD FOR CONTINUITY TO ANTENNA UNIT BASE
  • Remove the satellite radio antenna.
    REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).
  • Measure:


    Positive Lead Measurement / Action Negative Lead
    Satellite radio antenna unit shield at the antenna unit (component side) Satellite radio antenna base (unpainted surface)



Is the resistance less than 1 ohm?

Yes INSPECT and REPAIR any corrosion on the antenna unit base and/or vehicle mounting surface. REINSTALL the antenna and ensure the proper torque value is achieved.
REFER to: Audio Unit Antenna (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No INSTALL a new satellite radio antenna.
REFER to: Audio Unit Antenna (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Removal and Installation).


C25   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to C26


C26   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   Ground
      C240B-19   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to C27
No REPAIR the circuit in question.


C27   CHECK THE SATELLITE DATA CIRCUITS FOR AN OPEN
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   C2383-51
      C240B-19   C2383-52



Are the resistances less than 3 ohms?

Yes GO to C28
No REPAIR the circuit in question.


C28   CHECK THE SATELLITE DATA CIRCUITS FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-6   C240B-19



Is the resistance greater than 10,000 ohms?

Yes GO to C30
No REPAIR the circuit in question.


C29   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


C30   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Speed Compensated Volume Does Not Operate Correctly

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Speed Compensated Volume.

Possible Sources


PINPOINT TEST D : THE SPEED COMPENSATED VOLUME DOES NOT OPERATE CORRECTLY
D1   CHECK THE SPEEDOMETER OPERATION
  • Drive the vehicle and observe the speedometer.

Does the speedometer operate correctly?

Yes GO to D2
No
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
See The Speedometer Is Inoperative


D2   CHECK THE SPEED COMPENSATED VOLUME SETTING
  • Turn the speed compensated volume off. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.
  • Set the speed compensated volume to maximum compensation. Refer to the Owner's Literature.
  • Operate the audio system in AM / FM mode.
  • Drive the vehicle at various speeds and observe the speaker volume.

Does the volume remain constant with the speed compensated volume turned off, and increase and decrease with vehicle speed with the speed compensated volume set to maximum?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct usage of the speed compensated volume feature.
No GO to D3


D3   CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00
  • Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Is DTC U0155:00 retrieved in any audio system module?

Yes GO to Pinpoint Test AE
No GO to D4


D4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



A Loud Popping Sound Is Heard When Cycling The Ignition


Refer to Wiring Diagrams Cell 130 for schematic and connector information.


Refer to Wiring Diagrams Cell 20 for schematic and connector information.

Normal Operation and Fault Conditions

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. An open on the circuit between the splice and ACM could cause voltage spikes to produce popping noises through the speakers.

Possible Sources


PINPOINT TEST E : A LOUD POPPING SOUND IS HEARD WHEN CYCLING THE IGNITION
E1   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No • For vehicles without push button start, GO to E2
• For vehicles with push button start, GO to E3


E2   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITHOUT PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.


  •   For vehicles with the 1.0L Fox GTDI (88kW/120PS), measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1381B-62




      For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15



Are the resistances less than 3 ohms?

Yes GO to E4
No REPAIR the circuit.


E3   CHECK THE START SENSE CIRCUIT FOR AN OPEN (VEHICLES WITH PUSH BUTTON START)
  • Ignition OFF.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • ACM C240A.
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
    • IPC C220A.


  •   For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C175E-15





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9




      For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma, measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3

    BJB Starter Inhibit Relay Socket 1





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C1915B-62





    Positive Lead Measurement / Action Negative Lead
      C240A-3   C220A-9



Are the resistances less than 3 ohms?

Yes GO to E4
No REPAIR the circuit.


E4   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)

Normal Operation and Fault Conditions

The ACM sends audio signals to the speakers in the form of AC voltage, resulting in clear audio output.

Possible Sources

Visual Inspection and Diagnostic Pre-checks

Inspect the suspect area for any possible rattle conditions such as:


PINPOINT TEST F : POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)
F1   ISOLATE THE ZONE
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Using the audio system fade and balance feature, adjust the audio sound to each of the four zones (LF, RF, LR and RR) of the vehicle to isolate the poor sound quality.
  • Locate and apply pressure to the trim panel(s) around the poor sound quality area in question.

Does applying pressure to a trim panel reduce or eliminate the audible noise?

Yes REPAIR or REPLACE the trim panel as needed.
No GO to F2


F2   REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL(S)
  • Remove the trim panel to access the suspect speaker.
  • Operate the audio system using digital media ( CD , MP3, etc.).
  • Validate where the poor sound quality area is located.
  • Check:
    • Trim panel for loose components around the speaker area such as the speaker grille.
    • Trim panel joining components for missing or broken pieces.
    • Lock and handle mechanical parts for correct attachment.
    • Wire harnesses for correct routing.
    • Wire harness fasteners for correct attachment.
    • Water shield for correct placement (speaker air path not blocked).
    • Water shield for correct bonding to sheet metal.
    • Storage areas for loose items.
    • All child safety belt anchors (if equipped).
    • All safety belt retractors.
    • All speaker bracket fasteners and other fasteners are secured and tightened to specified torque.

Was the source of the noise located?

Yes REPAIR or REPLACE any loose or broken component or fastener as needed.
No GO to F3


F3   CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION
  • Inspect for watermarks.
  • Check the:
    • Cone
    • Magnet
    • Basket

Are any watermarks present on the speaker?

Yes VERIFY the water shield is in the correct location, REPAIR or REPLACE any trim, door, or speaker seal as required.
DRY the speaker in question and TEST the system for normal operation.
No GO to F4


F4   ISOLATE SPEAKER TO VERIFY NOISE
  • Remove the suspect speaker from its location and leave the speaker connected to the harness.
  • Hold the speaker away from any trim panel(s) and ensure the speaker is isolated from contact.
  • Operate the audio system using digital media ( CD , MP3, etc.).

Is the noise still present in the suspect speaker?

Yes INSTALL a new speaker for the one in question.
No LOCATE the source of the noise and REPAIR as needed.



No Sound From All Speakers


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Description and Operation).
See ACM .

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets.

The PCM provides voltage to the ACM on the start signal circuit when the ignition is in the START position. When the voltage is received by the ACM , the audio signal output is muted to prevent voltage spikes from producing popping noises through the speakers. A short to voltage on this circuit causes the ACM output to be muted continuously.

Possible Source


PINPOINT TEST G : NO SOUND FROM ALL SPEAKERS
G1   VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM pass the network test?

Yes GO to G2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).
See The ACM Does Not Respond To The Diagnostic Scan Tool.


G2   CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the ACM self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?

Yes
REFER to: Information and Entertainment System (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Diagnosis and Testing).
See DTC Chart: ACM .
No GO to G3


G3   CHECK THE PCM (POWERTRAIN CONTROL MODULE) FOR DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the PCM self-test.

Are any starter relay circuit Diagnostic Trouble Codes (DTCs) set in the PCM ?

Yes • For vehicles with the 1.0L Fox GTDI (88kW/120PS), REFER to: Starting System (303-06 Starting System - 1.0L Fox GTDI (88kW/120PS), Diagnosis and Testing). See PCM DTC Chart.
• For vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma,
REFER to: Starting System (303-06A Starting System - 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
• For vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma,
REFER to: Starting System (303-06B Starting System - 1.6L EcoBoost (132kW/180PS) - Sigma, Diagnosis and Testing).
See PCM DTC Chart.
No GO to G4


G4   CHECK THE START SENSE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Remove: BJB Starter Inhibit Relay.
  • Disconnect:
    • PCM C1381B for vehicles with the 1.0L Fox GTDI (88kW/120PS).
    • PCM C175E for vehicles with the 1.6L Duratec-16V Ti-VCT (88kW/120PS) - Sigma.
    • PCM C1915B for vehicles with the 1.6L EcoBoost (132kW/180PS) - Sigma.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240A-3   Ground



Is any voltage present?

Yes REPAIR the circuit.
No GO to G5


G5   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.
B1A01:13 Speaker #1: Circuit Open Set by the ACM when an open is detected on the Left Front (LF) door speaker circuits.


Possible Sources


PINPOINT TEST H : THE LEFT FRONT (LF) DOOR SPEAKER IS INOPERATIVE
H1   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to H2


H2   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to H3


H3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   Ground
      C536-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to H4
No REPAIR the circuit in question.


H4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C240A-22
      C536-4   C240A-10



Are the resistances less than 3 ohms?

Yes GO to H5
No REPAIR the circuit in question.


H5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C536-1   C536-4



Is the resistance greater than 10,000 ohms?

Yes GO to H6
No REPAIR the circuit in question.


H6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Front (LF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Left Front (LF) door speaker and Left Front (LF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A01:01 Speaker #1: General Electrical Failure Set by the ACM when a failure is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits.
B1A01:11 Speaker #1: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:11 is set, the speaker output is disabled.
B1A01:12 Speaker #1: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Front (LF) door or Left Front (LF) door tweeter speaker circuits. When DTC B1A01:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST I : THE LEFT FRONT (LF) DOOR TWEETER SPEAKER IS INOPERATIVE
I1   CHECK THE LEFT FRONT (LF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Left Front (LF) door speaker operate correctly?

Yes GO to I2
No GO to Pinpoint Test H


I2   CHECK THE AUDIO SIGNAL TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Tweeter Speaker C513.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Front (LF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to I3


I3   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Left Front (LF) Door Speaker C536.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to I4


I4   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   Ground
      C513-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to I5
No REPAIR the circuit in question.


I5   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C536-2
      C513-3   C536-3



Are the resistances less than 3 ohms?

Yes GO to I6
No REPAIR the circuit in question.


I6   CHECK THE AUDIO CIRCUITS TO THE LEFT FRONT (LF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C513-1   C513-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Left Front (LF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Front (RF) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.
B1A02:13 Speaker #2: Circuit Open Set by the ACM when an open is detected on the Right Front (RF) door speaker circuits.


Possible Sources


PINPOINT TEST J : THE RIGHT FRONT (RF) DOOR SPEAKER IS INOPERATIVE
J1   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to J2


J2   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to J3


J3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   Ground
      C628-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to J4
No REPAIR the circuit in question.


J4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C240A-23
      C628-4   C240A-11



Are the resistances less than 3 ohms?

Yes GO to J5
No REPAIR the circuit in question.


J5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C628-1   C628-4



Is the resistance greater than 10,000 ohms?

Yes GO to J6
No REPAIR the circuit in question.


J6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Right Front (RF) Door Tweeter Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .

The Right Front (RF) door speaker and Right Front (RF) door tweeter speaker share the same audio signal.



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A02:01 Speaker #2: General Electrical Failure Set by the ACM when a failure is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits.
B1A02:11 Speaker #2: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:11 is set, the speaker output is disabled.
B1A02:12 Speaker #2: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Front (RF) door or Right Front (RF) door tweeter speaker circuits. When DTC B1A02:12 is set, the speaker output is disabled.


Possible Sources


PINPOINT TEST K : THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER IS INOPERATIVE
K1   CHECK THE RIGHT FRONT (RF) DOOR SPEAKER
  • Ignition OFF.
  • Operate the audio system in AM / FM mode.

Does the Right Front (RF) door speaker operate correctly?

Yes GO to K2
No GO to Pinpoint Test J


K2   CHECK THE AUDIO SIGNAL TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Tweeter Speaker C613.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Front (RF) door tweeter speaker.
REFER to: Front Door Tweeter Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to K3


K3   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Right Front (RF) Door Speaker C628.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to K4


K4   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   Ground
      C613-3   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to K5
No REPAIR the circuit in question.


K5   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C628-2
      C613-3   C628-3



Are the resistances less than 3 ohms?

Yes GO to K6
No REPAIR the circuit in question.


K6   CHECK THE AUDIO CIRCUITS TO THE RIGHT FRONT (RF) DOOR TWEETER SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C613-1   C613-3



Is the resistance greater than 10,000 ohms?

Yes INSTALL a new Right Front (RF) door speaker.
REFER to: Front Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No REPAIR the circuit in question.



The Right Rear (RR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A03:01 Speaker #3: General Electrical Failure Set by the ACM when a failure is detected on the Right Rear (RR) door speaker circuits.
B1A03:11 Speaker #3: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:11 is set, the speaker output is disabled.
B1A03:12 Speaker #3: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Right Rear (RR) door speaker circuits. When DTC B1A03:12 is set, the speaker output is disabled.
B1A03:13 Speaker #3: Circuit Open Set by the ACM when an open is detected on the Right Rear (RR) door speaker circuits.


Possible Sources


PINPOINT TEST L : THE RIGHT REAR (RR) DOOR SPEAKER IS INOPERATIVE
L1   CHECK THE AUDIO SIGNAL TO THE RIGHT REAR (RR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Right Rear (RR) Door Speaker C802.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Right Rear (RR) door speaker.
REFER to: Rear Door Speaker (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No GO to L2


L2   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to L3


L3   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   Ground
      C802-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to L4
No REPAIR the circuit in question.


L4   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C240A-24
      C802-4   C240A-12



Are the resistances less than 3 ohms?

Yes GO to L5
No REPAIR the circuit in question.


L5   CHECK THE AUDIO CIRCUITS TO THE RIGHT REAR (RR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C802-1   C802-4



Is the resistance greater than 10,000 ohms?

Yes GO to L6
No REPAIR the circuit in question.


L6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00A Information and Entertainment System - General Information - Vehicles With: AM/FM/CD, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The Left Rear (LR) Door Speaker Is Inoperative


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See ACM .



  DTC Fault Trigger Conditions


  DTC Description Fault Trigger Conditions
B1A04:01 Speaker #4: General Electrical Failure Set by the ACM when a failure is detected on the Left Rear (LR) door speaker circuits.
B1A04:11 Speaker #4: Circuit Short To Ground Set by the ACM when a short to ground is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:11 is set, the speaker output is disabled.
B1A04:12 Speaker #4: Circuit Short To Battery Set by the ACM when a short to voltage is detected on the Left Rear (LR) door speaker circuits. When DTC B1A04:12 is set, the speaker output is disabled.
B1A04:13 Speaker #4: Circuit Open Set by the ACM when an open is detected on the Left Rear (LR) door speaker circuits.


Possible Sources


PINPOINT TEST M : THE LEFT REAR (LR) DOOR SPEAKER IS INOPERATIVE
M1   CHECK THE AUDIO SIGNAL TO THE LEFT REAR (LR) DOOR SPEAKER
  • Ignition OFF.
  • Disconnect: Left Rear (LR) Door Speaker C702.
  • Operate the audio system in AM / FM mode.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is a fluctuating AC voltage present?

Yes INSTALL a new Left Rear (LR) door speaker.
REFER to: Rear Door Speaker (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No GO to M2


M2   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240A.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to M3


M3   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   Ground
      C702-4   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to M4
No REPAIR the circuit in question.


M4   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C240A-21
      C702-4   C240A-9



Are the resistances less than 3 ohms?

Yes GO to M5
No REPAIR the circuit in question.


M5   CHECK THE AUDIO CIRCUITS TO THE LEFT REAR (LR) DOOR SPEAKER FOR A SHORT TOGETHER
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C702-1   C702-4



Is the resistance greater than 10,000 ohms?

Yes GO to M6
No REPAIR the circuit in question.


M6   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Disconnect and install all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



No Sound From All SYNC® Audio Sources (Bluetooth, USB , Secure Digital (SD) Card, Audio Input Jack)


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See Audio Input Jack Mode, Bluetooth Mode, Secure Digital (SD) Card Mode, SYNC® System, USB Mode, ACM , APIM , and Media Hub.

Possible Sources


PINPOINT TEST N : NO SOUND FROM ALL SYNC® AUDIO SOURCES (BLUETOOTH, USB (UNIVERSAL SERIAL BUS) , SECURE DIGITAL (SD) CARD, AUDIO INPUT JACK)
N1   VERIFY THE OPERATION OF THE SYNC® SYSTEM AUDIO SOURCES
  • Connect: Multi-Media Interface Tester 105-00120.
  • Using the Multi-Media Interface Tester 105-00120, test the audio output for the SYNC® audio sources (Bluetooth, USB ports, and audio input jack).

Is there poor quality, distorted, or no sound from all SYNC® audio sources?

Yes GO to N2
No • If there is a concern with one or more, but not all SYNC® audio sources,
REFER to: Information and Entertainment System (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Diagnosis and Testing).
See Symptom Chart: SYNC® System.
• If all SYNC® audio sources operate correctly with the Multi-Media Interface Tester 105-00120, the fault is with the customer's device.


N2   CHECK THE AUDIO SIGNALS TO THE ACM (AUDIO FRONT CONTROL MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system using a SYNC® audio source (Bluetooth, USB , Secure Digital (SD) card, audio input jack).
  • While back-probing ACM C240B, measure the AC voltage.


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C240B-25
      C240B-13   C240B-26



Is a fluctuating AC voltage present?

Yes GO to N7
No GO to N3


N3   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   Ground
      C240B-13   Ground
      C240B-25   Ground
      C240B-26   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to N4


N4   CHECK THE AUDIO CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C2383-23
      C240B-13   C2383-24
      C240B-25   C2383-25
      C240B-26   C2383-26



Are the resistances greater than 10,000 ohms?

Yes GO to N5
No REPAIR the circuit in question.


N5   CHECK THE CIRCUITS TO THE ACM (AUDIO FRONT CONTROL MODULE) FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-12   C2383-23
      C240B-13   C2383-25
      C240B-25   C2383-24
      C240B-26   C2383-26



Are the resistances less than 3 ohms?

Yes GO to N6
No REPAIR the circuit in question.


N6   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Wait at least 2 minutes for the APIM to re-initialize.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


N7   CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



All SYNC® Services Features Are Inoperative Or Inaccurate (Traffic, Directions, And Information)

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00B Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC, Description and Operation).
See SYNC® Services.

Possible Sources


PINPOINT TEST O : ALL SYNC® SERVICES FEATURES ARE INOPERATIVE OR INACCURATE (TRAFFIC, DIRECTIONS, AND INFORMATION)
O1   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES WHILE AWAY FROM THE VEHICLE

NOTE: Caller ID blocking must be disabled on the customer's mobile phone so the SYNC® Services server can recognize the registered and "Active" phone number.

  • Advise the customer to call SYNC® Services from their mobile phone.
    • Dial 800-304-6099 for vehicles without navigation.
    • Dial 888-240-4529 for vehicles with navigation.
  • Verify that the phone call is placed and that the phone connects to SYNC® Services.
  • Observe whether the SYNC® Services subscription commercial plays, or if the system asks which Service is wanted.

Does the SYNC® Services subscription commercial play?

Yes GO to O2
No GO to O4


O2   VERIFY THE CUSTOMER'S SYNC® OWNER ACCOUNT AND SYNC® SERVICES REGISTRATION AND SUBSCRIPTION
  • Verify that the customer has a SYNC® Owner Account on www.syncmyride.com.
  • Verify that the customer has registered for SYNC® Services and has an active subscription.

Does the customer have a SYNC® Owner Account and an active SYNC® Services subscription?

Yes GO to O3
No • If the customer does not have a SYNC® Owner Account, INFORM the customer that an account must be created in order to sign up for SYNC® Services. REFER to www.syncmyride.com.
• If the customer does not have an active SYNC® Services subscription, INFORM the customer that in order for SYNC® Services to function, the subscription needs to be activated. REFER to www.syncmyride.com.


O3   VERIFY THE CUSTOMER'S REGISTERED PHONE NUMBER AND STATUS

NOTE: Only one mobile phone number can be selected as “Active” at a time, and only the "Active" mobile phone number has access to SYNC® Services.

  • Verify that the mobile phone being used has the correct mobile phone number registered with the SYNC® Owner Account on www.syncmyride.com.
  • Verify that the mobile phone being used is selected as "Active" on www.syncmyride.com.

Is the customer using the registered and active mobile phone associated with the SYNC® Services account?

Yes GO to O5
No INFORM the customer that the correct mobile phone number must be registered on the SYNC® website and selected as "Active." REFER to www.syncmyride.com.


O4   VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC® SERVICES FROM INSIDE THE VEHICLE
  • Ensure the registered and "Active" mobile phone is paired with the SYNC® system. For information on the pairing process, refer to the Owner's Literature. If necessary, review the device compatibility list found on www.syncmyride.com.
  • Ensure that the customer's mobile phone has adequate reception.
  • Ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees.
  • Start the vehicle.
  • Connect to SYNC® Services from the vehicle controls.
  • Verify that the phone call is placed and that the phone is connected to SYNC® Services.
  • When prompted, select "Directions," and follow the audible prompts to get directions to an address or Saved Point.

Did SYNC® Services indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete?

Yes SYNC® Services is operating correctly at this time.
No • If SYNC® Services indicated that the vehicle location was not able to be obtained, GO to O5
• If SYNC® Services indicated that the vehicle location was being obtained, but did not indicate that the route was being sent, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.
• If SYNC® Services indicated that the vehicle location was being obtained, the route was being sent, but did not indicate that the route download from the server to the vehicle was complete, GO to O8
• If SYNC® Services did not indicate that the vehicle location was being obtained, the route was being sent, and that the route download from the server to the vehicle was complete, there is a potential SYNC® Services server issue. The problem does not reside in the vehicle's audio system. CONTACT the Ford Technical Hotline for assistance.


O5   CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON
  • Using a diagnostic scan tool, perform the APIM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the APIM ?

Yes
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: APIM .
No GO to O6


O6   CHECK FOR GPSM (GLOBAL POSITIONING SYSTEM MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
  • Using a diagnostic scan tool, perform the GPSM self-test.

Are any Diagnostic Trouble Codes (DTCs) recorded in the GPSM ?

Yes
REFER to: Information and Entertainment System (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Diagnosis and Testing).
See DTC Chart: GPSM .
No GO to O7


O7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect the APIM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the APIM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, PERFORM the APIM Hardware Test. For diagnosing and testing please refer to the on-line Workshop Manual. If you do not have an on-line subscription, go to www.motorcraftservice.com.
If the concern is still present, GO to O8
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.


O8   CHECK FOR CORRECT GPSM (GLOBAL POSITIONING SYSTEM MODULE) OPERATION

NOTE: Before operating the system to determine if the concern is still present, ensure that the vehicle is in an open location that is free from obstacles such as tall buildings or large trees so an adequate GPS signal can be obtained.

  • Ignition OFF.
  • Disconnect and inspect the GPSM connector.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the GPSM connector. Make sure it seats and latches correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new GPSM .
REFER to: Global Positioning System Module (GPSM) (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.



The SYNC® System Voice Or Tone Prompts, Text-To-Speech (TTS) Feature, Or Ringtones Are Inoperative Or Do Not Operate Correctly, Or During A Phone Call, No Incoming Audio Is Heard In The Vehicle


Refer to Wiring Diagrams Cell 130 for schematic and connector information.

Normal Operation and Fault Conditions


REFER to: Information and Entertainment System - System Operation and Component Description (415-00C Information and Entertainment System - General Information - Vehicles With: AM/FM/CD/SYNC/Touchscreen Display, Description and Operation).
See SYNC® System and Voice Recognition.

Possible Sources


PINPOINT TEST P : THE SYNC® SYSTEM VOICE OR TONE PROMPTS, TEXT-TO-SPEECH (TTS) FEATURE, OR RINGTONES ARE INOPERATIVE OR DO NOT OPERATE CORRECTLY, OR DURING A PHONE CALL, NO INCOMING AUDIO IS HEARD IN THE VEHICLE
P1   CHECK THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?

Yes The system is operating correctly at this time. INSTRUCT the customer in the correct operation of the audible prompt feature. REFER to "SYNC® Voice Recognition Feature" in the Owner's Literature.
No GO to P2


P2   CHECK THE OPERATION OF THE LH (LEFT-HAND) STEERING WHEEL SWITCHES
  • Operate the audio system in AM / FM mode.
  • Operate the VOLUME +/- and SEEK +/- steering wheel switches.

Do the VOLUME +/- and SEEK +/- steering wheel switches operate correctly?

Yes GO to P3
No GO to Pinpoint Test W


P3   CHECK FOR A VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE)

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Operate the audio system in AM / FM mode.
  • While back-probing ACM C240B, measure the AC voltage while repeatedly operating the VOICE steering wheel switch.


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C240B-21



Is a fluctuating AC voltage present each time the VOICE steering wheel switch is operated?

Yes GO to P8
No GO to P4


P4   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: ACM C240B.
  • Disconnect: APIM C2383.
  • Ignition ON.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Is any voltage present?

Yes REPAIR the circuit in question.
No GO to P5


P5   CHECK THE AUDIBLE PROMPT CIRCUITS FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   Ground
      C240B-21   Ground



Are the resistances greater than 10,000 ohms?

Yes GO to P6
No REPAIR the circuit in question.


P6   CHECK THE AUDIBLE PROMPT CIRCUITS FOR AN OPEN
  • Measure:


    Positive Lead Measurement / Action Negative Lead
      C240B-8   C2383-3
      C240B-21   C2383-4



Are the resistances less than 3 ohms?

Yes GO to P7
No REPAIR the circuit in question.


P7   CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION